Hi, I’m
Joel Molapo
Keneddy
maseru,Lesotho
Summary
Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED. Eager customer service, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level nurse assistant position. Ready to help team achieve company goals.
Overview
6
years of professional experience
4
years of post-secondary education
4
Languages
Work History
Hilton Salwa Beach & RessortDoha
Lifeguard
06.2022 - Current
Job overview
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Trained new lifeguards on safety procedures and protocol.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Scanned main areas to monitor for any safety risks.
Hamad HospitalDoha
Nursing Assistant
04.2023 - 07.2023
Job overview
- Documented care actions by completing records and logs in medical software system.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Wild Coast Sun ResortBizana
Lifeguard
05.2020 - 10.2021
Job overview
- Monitored safety of guests in and around swimming pool.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Entered water immediately to pull struggling swimmers to safety.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Scanned main areas to monitor for any safety risks.
Victoria Hotelmaseru
Waiter
03.2019 - 01.2020
Job overview
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
Avani HotelMaseru
Customer Service Representative
04.2018 - 11.2018
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
Liphofung Cultural VillageBotha Bothe
Tourist Guide
02.2017 - 10.2017
Job overview
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 20 people on scheduled tours.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction and to boost my fluency in speaking
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Education
Methodist , Maseru
High School Diploma
02.2014 - 08.2018
Skills
First Aid and CPR
Timeline
Nursing Assistant
Hamad Hospital
04.2023 - 07.2023
Lifeguard
Hilton Salwa Beach & Ressort
06.2022 - Current
Lifeguard
Wild Coast Sun Resort
05.2020 - 10.2021
Waiter
Victoria Hotel
03.2019 - 01.2020
Customer Service Representative
Avani Hotel
04.2018 - 11.2018
Tourist Guide
Liphofung Cultural Village
02.2017 - 10.2017
Methodist
High School Diploma
02.2014 - 08.2018
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