Matokollo Mannini Matsepe
Maseru,Lesotho
Summary
Professional with expertise in strategic planning and leadership, recognized for strong problem-solving and communication abilities. Proven track record of fostering collaboration and team building in high-pressure environments. Committed to punctuality and consideration, focused on driving organizational success through effective resource management.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
Sales Société
Foschini
01.2019 - 01.2025
- Assisting customers with their desired purchase.
- Matching outfits.
- Merchandising and layout.
- Manning the point of sale and sourcing new clients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Call Centre agent
Vodacom Lesotho
Maseru, Lesotho
01.2010 - 01.2016
- Handling customers queries and providing information on services offered.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Office assistant
Table Charm Lesotho branch
01.2002 - 01.2009
- Placing orders and collecting all monies from consultants.
- Receiving large quantities of stock and distributing.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Processed invoices accurately, avoiding any financial discrepancies for the company.
- Maintained a tidy reception area, creating a positive impression on visitors.
- Expedited document processing to enhance office productivity.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Improved office efficiency by organising and managing files.
Office assistant
Office of Adv. L. Rakuoane
01.2000 - 01.2002
- All Office work, taking messages to and from clients.
- Setting up meetings and clerical work.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
- Scheduled appointments effectively to ensure efficient time management for executives.
- Improved office efficiency by organising and managing files.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Organised mail distribution, providing timely communication among employees and clients alike.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Maintained office files for reliable reference, including electronic and hard copies.
Education
Junior Certificate -
Maseru Day High School
01.1995 - 01.1997
School Certificate (COSC) - undefined
Maseru Day High School
01.1998 - 01.1999
Diploma - Business Computing
Square One Computers
Customer Care Course - undefined
Quadrant Training
Skills
- Punctuality
- Team Player
- Considerate
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Resourcefulness
Languages
Sesotho
Proficient (C2)
English
Advanced (C1)
Personal Information
- Date of birth: 02/01/82
- Gender: Female
- Nationality: Mosotho
- Marital status: Married
Custom
I declare that the above information is true to the best of my knowledge.
Affiliations
Reading, Singing, Learning and Talking
Timeline
Sales Société
Foschini
01.2019 - 01.2025
Call Centre agent
Vodacom Lesotho
01.2010 - 01.2016
Office assistant
Table Charm Lesotho branch
01.2002 - 01.2009
Office assistant
Office of Adv. L. Rakuoane
01.2000 - 01.2002
School Certificate (COSC) - undefined
Maseru Day High School
01.1998 - 01.1999
Junior Certificate -
Maseru Day High School
01.1995 - 01.1997
Diploma - Business Computing
Square One Computers
Customer Care Course - undefined
Quadrant Training
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