Relebohile Seshemane
Maseru,Lesotho
Summary
Customer-oriented Manager with over 10 years of experience in Retirement Fund Administration and Group risk Insurance. Adaptive and deadline-oriented with capacity to execute multiple projects in high-stress environments. Meticulous leader and strategic planner with strong managerial acumen. Holds extensive knowledge of Life Insurance industry operations, Retirement Fund Administration and Pension Fund Compliance. Strong strategic-planning and people-management skills.
Motivated leader with record of success in high pace environments. Seeks out change opportunities, capitalizing on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style.
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximize profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Head of Employee Benefits
Alliance Insurance Company
Maseru , Lesotho
11.2020 - Current
- Strategy, Vision and Implementation: Develop and implement high-quality business strategies and goals and ensure they align with the business objectives. Directs the development and installation of procedures and controls, to promote; efficiency, solid risk management, communication and adequate information flow, and thereby solidify management control and direction of the BU. Ensures that all activities and operations are performed in compliance with laws governing business operations (e.g. Insurance Act, Pension Fund Act…), the Income Tax Act, the companies ACT and any other relevant legislation.
- General Management: Oversee all operations and business activities of Employee Benefits Department. i.e. Managing the department for the full function of providing employee benefits administration services to clients (record keeping, contributions, claims, exits, investments, insurance, administration etc.). Ensure that the rules, policies and administration procedures of different funds are applied in accordance with the respective service level agreements and Special Rules. Organizing and managing administrators' activities when attending to members so that responses are delivered in a professional manner according to the requirements. Ensuring that procedures are followed in the processing of claims and that benefits are paid to those who are eligible. Ensure confidentiality and protection of all customer information.
- Human Resource Management: Increase the BU's management effectiveness by recruiting, selecting, orientating, training, coaching, counselling, and disciplining staff. Communicating values, strategies, and objectives to staff. Planning, monitoring, and appraising job results. Implementing performance management and improvement systems. Maintaining a healthy overall staff relations environment within the BU.
- Administration and Reporting: Ensure effective administration of the Umbrella Fund and all Stand Alone Funds under administration. Ensure appropriate notes are recorded in the member profile on the administration system. Prepare, analyze and present an accurate report for Trustees meetings, and any ad hoc reports as and when required.
- Relationship Management: Build and maintain positive, trust relations with all clients, key partners and stakeholders. Build and maintain supportive relationships with teams internally. Ensure that all communication sent internally and externally is dealt with professionally. Attend to queries or enquiries by the Umbrella Fund, other funds, employers, members and other stakeholders within the required timelines. Take appropriate corrective action and provide timely responses to audit findings.
Employee Benefits Manager
Alliance Insurance Company
Maseru, Lesotho
10.2015 - 10.2020
- Pricing of Risk, Quotations and Rate Reviews
- Asset Liability Matching
- Strategic overview and Management of the department
- Management of Policy Issuance and Maintenance
- Claims Management
- Premium Collection
- Compliance and Risk monitoring
- Performance Management and Performance Monitoring
- Query management and resolution
- Stakeholder Engagement Management
- Actuarial Valuation and Audit Review
- Management Reporting - ALCO & FINCO
- Sales and New Business
- Reinsurance and Treaty monitoring and compliance
- Budget set up and monitoring
Employee Benefits Supervisor
Alliance Insurance Company
07.2015 - 09.2015
- Premium Collection and Allocation supervision
- Client and Broker Training and Support
- Administration Platform management
- Client Service
- Annual risk benefits review and rebroke
- Project management
Financial Analyst
Alliance Insurance Company
Maseru, Lesotho
01.2015 - 06.2015
- Investment Research
- Budgeting and Forecasting
- Stakeholder Reporting
- Business Analysis and Modelling
- Ad-hoc Projects
- Improved operational efficiency and cultivated cost reduction to increase revenue.
- Crafted new cost centres and expense codes on database to maintain accuracy.
- Collaborated with risk analysts to forecast investment planning.
- Assessed statistical information to determine financial trends for use in investment planning.
Premium Collection Administrator
Alliance Insurance Company
07.2014 - 12.2014
- Credit Control
- General query resolution
- Electronic Filing
- Allocation of Bank and Stop order deductions
- Stakeholder management
New Business Capturer
Alliance Insurance Company
02.2014 - 06.2014
Tutor & Assistant Lecturer
University of Free State
Bloemfontein, Orange Free State
02.2013 - 11.2013
- Tracked student assignments, attendance and test scores and entered into an online database to provide real-time progress monitoring.
- Provided guidance and support to students through and weekly tutoring to facilitate academic excellence.
- Maintained regular office hours to help students with questions and provide educational support.
- Marked and moderated assignments, exam scripts and other assessment materials to requirements, assessing students' skills through practical assignments and in-class tests to increase understanding,
Education
Post Graduate Diploma - Pension Law
National University of Lesotho
Lesotho 01.2024 - 10.2024
B.Sc - Financial Mathematics
University of Free State
South Africa 01.2011 - 11.2013
B.Sc - Actuarial Science
University of Free State
South Africa 01.2010 - 12.2010
B.Sc - Mathematics and Statistics
National University of Lesotho
Lesotho 01.2008 - 12.2009
Certificate: Next Manager - Management
GIBS
Johannesburg, Gauteng 01.2016 - 12.2016
Certificate: Managing for Results - Management
Gordon Institute of Business Science
South Africa 02.2018 - 12.2018
Certificate: Basics of Long-term insurance - Insurance
Milpark
South Africa2017
Certificate: Basics of Short-Term Insurance - Insurance
Milpark
South Africa2018
Certificate of Proficiency - Life Insurance
Insurance Institute of Zimbabwe
ZimbabweCertificate in Underwriting and Claims management - Insurance
Hannover Re
Sandton, Gauteng2017
Trade-CoFraud Awareness - undefined
Gordon Institute of Business Science
2017
Skills
- Talent management
- Process improvement strategies
- Financial and cash flow analyses
- Attention to detail
- Reporting
- Problem-solving
- Leadership
- Conflict Management
- Business development
- Presentations
- Relationship & Stakeholder management
- Communication skills
Languages
English
Fluent
Sesoth
Fluent
References
Mahlohonolo Lebina : Executive Head AIC : mlebina@alliance.co.ls
Timeline
Post Graduate Diploma - Pension Law
National University of Lesotho
01.2024 - 10.2024
Head of Employee Benefits
Alliance Insurance Company
11.2020 - Current
Certificate: Managing for Results - Management
Gordon Institute of Business Science
02.2018 - 12.2018
Certificate: Next Manager - Management
GIBS
01.2016 - 12.2016
Employee Benefits Manager
Alliance Insurance Company
10.2015 - 10.2020
Employee Benefits Supervisor
Alliance Insurance Company
07.2015 - 09.2015
Financial Analyst
Alliance Insurance Company
01.2015 - 06.2015
Premium Collection Administrator
Alliance Insurance Company
07.2014 - 12.2014
New Business Capturer
Alliance Insurance Company
02.2014 - 06.2014
Tutor & Assistant Lecturer
University of Free State
02.2013 - 11.2013
B.Sc - Financial Mathematics
University of Free State
01.2011 - 11.2013
B.Sc - Actuarial Science
University of Free State
01.2010 - 12.2010
B.Sc - Mathematics and Statistics
National University of Lesotho
01.2008 - 12.2009
Trade-CoFraud Awareness - undefined
Gordon Institute of Business Science
Certificate: Basics of Long-term insurance - Insurance
Milpark
Certificate: Basics of Short-Term Insurance - Insurance
Milpark
Certificate of Proficiency - Life Insurance
Insurance Institute of Zimbabwe
Certificate in Underwriting and Claims management - Insurance
Hannover Re
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