Thato Phakisi
Cape Town
Summary
Dynamic Sales and Customer Support Manager with a proven track record at African Credit Union, enhancing customer satisfaction and loyalty through effective sales strategies and CRM software expertise. Skilled in coaching and mentoring, I excel in driving sales growth and resolving high-stress situations, ensuring both team and customer needs are met with excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Customer Support Manager
African Credit Union
2023.03 - 2024.03
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales by developing and implementing effective sales strategies.
- Enhanced customer satisfaction by providing excellent support and addressing their concerns promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Customer Service Representative
Fuleng Guest House
2018.01 - 2021.04
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Education
Master of Arts - Bcom
IIE Varsity College
Port Elizabeth2024
High School Diploma -
Lady Grey Arts Academy
Lady Grey 12.2021
Skills
- Sales Presentations
- CRM software expertise
- Coaching and Mentoring
- Sales strategy development
- Customer Retention Strategies
- Brand representation
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Affiliations
- non
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
swimming
I do not have excellent swimming skills, I did however grow up swimming in the orange river.
Languages
sesotho, English, afrikaans , French
Native language
Italian
Upper intermediate
B2
Timeline
Sales and Customer Support Manager
African Credit Union
2023.03 - 2024.03
Customer Service Representative
Fuleng Guest House
2018.01 - 2021.04
Master of Arts - Bcom
IIE Varsity College
High School Diploma -
Lady Grey Arts Academy
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
Similar Profiles
SUSAN ONYANGOSUSAN ONYANGO
Organized Crime Assistant Analyst at African Union (African Union Mechanism for Police Cooperation) StationOrganized Crime Assistant Analyst at African Union (African Union Mechanism for Police Cooperation) Station
Jan SylvesterJan Sylvester
Senior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union LtdSenior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union Ltd
Jeremy BracheJeremy Brache
Sr. Business Application Systems Analyst at Blaze Credit Union (FKA: Hiway Credit Union)Sr. Business Application Systems Analyst at Blaze Credit Union (FKA: Hiway Credit Union)