Thato Phakisi
Cape Town
Summary
Dynamic Sales and Customer Support Manager with a proven track record at African Credit Union, enhancing customer satisfaction and loyalty through effective sales strategies and CRM software expertise. Skilled in coaching and mentoring, I excel in driving sales growth and resolving high-stress situations, ensuring both team and customer needs are met with excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Customer Support Manager
African Credit Union
03.2023 - 03.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales by developing and implementing effective sales strategies.
- Enhanced customer satisfaction by providing excellent support and addressing their concerns promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Customer Service Representative
Fuleng Guest House
01.2018 - 04.2021
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Education
Master of Arts - Bcom
IIE Varsity College
Port Elizabeth2024
High School Diploma -
Lady Grey Arts Academy
Lady Grey 12.2021
Skills
- Sales Presentations
- CRM software expertise
- Coaching and Mentoring
- Sales strategy development
- Customer Retention Strategies
- Brand representation
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Affiliations
- non
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
swimming
I do not have excellent swimming skills, I did however grow up swimming in the orange river.
Languages
sesotho, English, afrikaans , French
Native language
Italian
Upper intermediate
B2
Timeline
Sales and Customer Support Manager
African Credit Union
03.2023 - 03.2024
Customer Service Representative
Fuleng Guest House
01.2018 - 04.2021
Master of Arts - Bcom
IIE Varsity College
High School Diploma -
Lady Grey Arts Academy
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
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