RORISANG TSIU
SYSTEM SUPPORT TECHNICIAN
Maseru
Summary
Diligent IT Technician with strong background in system support, providing efficient solutions and maintaining high levels of customer satisfaction. Demonstrated success in troubleshooting complex technical issues and enhancing system performance. Proven ability to manage and resolve technical incidents while showcasing excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Junior System Support Officer
Ministry of Home Affairs
03.2022 - Current
- LAN Configuration
- Managed access to Active Directory and server room.
- Installation of routers and servers
- Optimized utilization of system resources.
- Installation of new systems and software testing
- Provided daily support for desktops and printers.
Web Developer
ADEAZ
09.2021 - 02.2022
- Time Management
- Utilized Microsoft Office suite to enhance productivity.
- Active Directory
- Merged information from backend services with databases.
- Developed personalized websites catering to client demands.
- Create and implemented highly complex contingency plans in preparation for website outage
IT Tutor and Office Administrator
Girls Coding Academy
01.2018 - 01.2020
- Manage office operations and procedures to ensure organizational effectiveness
- Preparation of scheduled reports, Managing calendars
- Guided students in constructing robots using programming languages.
- Coaching my students for Pan African Robotic competitions
Education
Certificate - Software Engineering
Saylor Academy
06.2025
Fortinet Certified Fundamentals in Cyber Security - Information And Communication Technology
Fortinet Training Institute
Pretoria 04.2001 -
Associate Degree - Information And Communication Technology
Limkokwing University
Maseru10.2018
Skills
- Technical support
- Computer Networking
- Data Entry
- Time Management
- Help desk support
- Microsoft Office
- Active Directory
- Remote support
Timeline
Junior System Support Officer
Ministry of Home Affairs
03.2022 - Current
Web Developer
ADEAZ
09.2021 - 02.2022
IT Tutor and Office Administrator
Girls Coding Academy
01.2018 - 01.2020
Fortinet Certified Fundamentals in Cyber Security - Information And Communication Technology
Fortinet Training Institute
04.2001 -
Certificate - Software Engineering
Saylor Academy
Associate Degree - Information And Communication Technology
Limkokwing University
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