Summary
Overview
Work History
Education
Skills
Webinars
References
Shorttermcourses
Certification
Timeline
Generic

Reitumetse Ranthako

Maseru,A

Summary

Dynamic IT professional holding an MSc in Information Technology Management, with a robust 10-year track record in IT support and management. I am results-driven, showcasing expertise in IT Service Management, end-user support, network systems, business analysis, project planning, data mining, and web content management. Eager to contribute my skills and experience to your team for mutual growth and success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Systems Administrator

Ministry of Finance and Development Planning
10.2023 - Current
  • Providing technical support to end-users for network-related issues, including troubleshooting connectivity problems, assisting with network configuration, and resolving hardware or software issues
  • Plan and carry out network improvements and expansions to meet the organization's growing needs, such as introducing additional network devices
  • Keeping proper documentation of network configurations, methods, and troubleshooting actions in order to improve knowledge exchange and future troubleshooting efforts
  • Managing software updates and patches for network devices and systems to resolve security flaws and maintain stability
  • Create and test disaster recovery strategies to reduce downtime and data loss in the case of a network outage or disaster
  • Training and educating users and co-workers about network best practices, security awareness, and new technologies

Database Support Officer

Ministry of Finance and Development Planning-Treasury
11.2022 - 09.2023
  • Monitor database performance and manage parameters to provide fast responses to front-end users
  • Provide the interface integration platform for all the treasury systems
  • Provide availability of all treasury systems for back-end and front-end users
  • Install and test new versions of the database management system
  • Control access permissions to the database servers and environment
  • Maintain data standards and adherence to Data Protection Act
  • Maintain appropriate preventative actions are taken to avoid system failure
  • In charge of data back and restoration
  • In charge of allocating work to junior staff and training them
  • Provide general IT support to the users
  • Performs the health check of the treasury systems semiannually

Assistant Systems Support Officer

Office of the Ombudsman
09.2014 - 10.2022
  • Responsible for diagnosing and resolving hardware, software and end users’ problems
  • First point of contact for all IT and technical Queries
  • Responsible for defining and documenting user requirements for new systems in the office
  • Provide training on new systems and facilitate change transition in the office
  • Involved in the rollout of software updates and software patches
  • Work in TCP/IP network environment, including DHCP, DNS and Ethernet
  • Assign user rights in Active Directory
  • Responsible for maintaining the computer infrastructure of the office
  • Plan for the budgetary requirements of IT projects and upgrades
  • In charge of allocating work to junior staff and training them
  • Deploy new hardware, and server backups and evaluate new software and security risks
  • Prepares Monthly computer lessons for staff on troubleshooting skills and when new technology is deployed
  • Support Office 365 and administer its usage in the office
  • Responsible for adding content to the organization’s website
  • Responsible for generating monthly statistical reports from the office system and distributing them to the Investigations and Public Relations department

Student Web Content Administrator

University of Pretoria
06.2019 - 11.2019
  • Add, delete and update content on landing pages of the School of Information Technology (IT) and Architecture
  • Integrate weekly updates on the website for special events and faculty news
  • Add banners and website resources
  • Arrange weekly meetings with webmasters to discuss website usability and functions
  • Check the website links daily if they are working properly and report the issues to the IT department of the university
  • Add banners and resources as per the webmaster’s requests

Education

Master of Science - Information Technology Management (Distinctions)

University of South Africa
Pretoria
05-2025

BCom Honours - Informatics (Cum Laude)

University of Pretoria
Pretoria
05-2020

BSc - Information Systems

National University of Lesotho
05.2010

Skills

  • Problem-Solving
  • Customer Service Skills
  • Desktop Troubleshooting
  • Team player
  • Budget Planning and Management
  • Desktop Support
  • Ms SQL Server Studio 2016
  • Remote desktop management
  • Virtualisation
  • Ms windows Server 2012 R2
  • MS Project software
  • Business and systems analyst
  • Rapidminer
  • Cisco Packet Tracer
  • WordPress
  • Zero Point
  • Windows Active Directory
  • Datawarehousing
  • Data mining
  • ERP Software projects
  • ITIL
  • COBIT 5 best practices in IT service management

Webinars

  • 7 Definitive Steps to Success in your IIBA Certification, 09/23/21
  • 5 Key Areas to Standardize: Start and Grow a Business Analysis Community of Practice, 09/29/21

References

  • Thabo Lesofe, Ministry of Finance and Development Planning, Thabo.Lesofe@gov.ls, +266 62599252
  • Mathabiso Phelane, Office of the Ombudsman, mathabiso.phelane@gov.ls, +266 59185089
  • Moeletsi Mokhothu, Ministry of Finance and Development Planning, moeletsi.mokhothu@gov.ls, +266 58559322

Shorttermcourses

  • CISCO Enterprise Networking, India, 10/01/16, 01/31/17
  • E-Office Automation System and Operation Maintenance, China, 07/01/17, 08/31/17
  • Oracle E-Business Suite System Administration
  • Administering System Center Configuration Manager 2016
  • Identity with Windows Server (AD) 2016
  • Help Master (Help Desk) System
  • Document & Task Management System
  • The Business Analysis Certification Program (IIBA-ECBA) (UDEMY)
  • ITIL 4 Fundamentals- Essentials of IT Service Management

Certification

  • CISCO Enterprise Networking
  • E-Office Automation System and Operation Maintenance
  • Identity with Windows Server 2016
  • Administering System Center Configuration Manager 2016
  • The Business Analysis Certification Program (IIBA-ECBA)
  • ITIL 4 Fundamentals- Essentials of IT Service Management


Timeline

Network Systems Administrator

Ministry of Finance and Development Planning
10.2023 - Current

Database Support Officer

Ministry of Finance and Development Planning-Treasury
11.2022 - 09.2023

Student Web Content Administrator

University of Pretoria
06.2019 - 11.2019

Assistant Systems Support Officer

Office of the Ombudsman
09.2014 - 10.2022

BSc - Information Systems

National University of Lesotho

Master of Science - Information Technology Management (Distinctions)

University of South Africa

BCom Honours - Informatics (Cum Laude)

University of Pretoria

Similar Profiles

CREATE PROFILE
Reitumetse Ranthako