Pontso Joyce Mosala

Proven Customer Service Consultant at Alliance Insurance Solutions, adept in CRM software and maintaining high customer satisfaction. Excelled in handling complex queries with empathy, showcasing strong problem-solving and communication skills. Proficient in Salesforce and passionate about leveraging technology to enhance customer experience. Achieved a significant increase in customer retention through personalized service strategies.

• Successfully launched a new product line, Led the development and execution of a comprehensive marketing campaign for the launch of a new product line, resulting in a quantifiable achievement of 20% increase in sales within the first quarter. This involved conducting market research, developing compelling messaging and creative assets, and managing the campaign across multiple channels, including social media, email, and paid advertising.
• Increased social media engagement, Developed and implemented a social media strategy that resulted in a quantifiable achievement of 15% increase in organic reach and a 20% increase in follower engagement within two months. This involved identifying key audience segments, creating engaging content, and utilizing social media analytics to optimize campaign performance.
• Improved website conversion rates, Conducted a website audit and implemented conversion rate optimization (CRO) techniques, leading to a great achievement of 10% increase in website conversion rates. This involved A/B testing different calls to action, optimizing website navigation, and improving user experience.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Achieved highest Number of new credit accounts opened within one-month period.