Pinkie Pitso
Maseru,A
Summary
Dynamic assistant manager with expertise in employee training and performance evaluation. Proven ability to enhance team skills and operational efficiency, driving positive outcomes in budget management and customer relationship management.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
JP Finance
Maseru , A
08.2019 - 11.2024
- Implemented training programs to enhance team skills and operational efficiency.
- Facilitated performance evaluations to encourage employee development and accountability.
- Coordinated team meetings to align objectives and improve communication among staff.
- Developed employee schedules to optimize staffing levels and meet business needs.
- Conducted market research to inform strategic decisions and identify growth opportunities.
- Oversaw budget preparation and monitoring to ensure financial discipline.
- Resolved internal conflicts to maintain a positive and productive work atmosphere.
- Provided operational support to senior management during strategic planning sessions.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Sales Agent
Daniel Cabs and hire
Maseru, A
05.2018 - 04.2019
- Conducted market research to identify new sales opportunities and customer preferences.
- Assisted in developing effective lead generation strategies to enhance sales pipeline.
- Trained new team members on product knowledge and customer relationship management techniques.
- Collaborated with team members to optimize sales processes and share best practices.
- Facilitated communication between departments to ensure customer needs were met promptly.
- Maintained accurate sales performance reporting to track individual and team achievements.
- Engaged with clients to build rapport and foster long-term business relationships.
- Resolved customer inquiries and issues through effective problem-solving techniques.
- Conducted follow-up calls to ensure customer satisfaction and encourage repeat business.
- Identified trends in customer feedback to inform product development and service enhancements.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Education
J.D. - Business Studies
CDTI
Maseru, A 02.2018 - 05.2019
Skills
- Employee training
- Performance evaluation
- Budget management
- Market research
- Customer relationship management
- Problem solving
- Time management
- Staff scheduling
- Workload management
- Succession planning
- Financial management
Languages
English
First Language
English
Beginner (A1)
A1
References
References available upon request.
Timeline
Assistant Manager
JP Finance
08.2019 - 11.2024
Sales Agent
Daniel Cabs and hire
05.2018 - 04.2019
J.D. - Business Studies
CDTI
02.2018 - 05.2019