Hi, I’m
Nteboheleng Taole
Maseru,A
Summary
Personal Summary
Results-driven Insurance Specialist/Manager recognized for expertise in Insurance , risk analysis , mitigation and customer experience management . Proficient in negotiation and stakeholder engagement, with a proven track record of driving revenue growth and improving team performance. Specializes in process optimization, project management, and data analysis to ensure operational efficiency and productivity.
Overview
6
years of professional experience
Work History
FIRST NATIONAL BANK LESOTHO
INSURANCE SALES CONSULTANT
01.2016 - 01.2022
Job overview
- Understanding Bancassurance Fundamentals
- Process policy quotes for customers
- Interpreting Valuation reports for cover purposes
- Filling claims for Motor, Non Motor and Life
- Cover renewals
- Sales Techniques in Bancassurance
- Product knowledge
- Regulatory Compliance within the Lesotho insurance policy
SASSAI ECONET FINANCIAL SERVICES
ECOSURE SPECIALIST / MANAGER
01.2016 - 01.2014
Job overview
- Proposing target markets, customer segments, and sales goals to maximize product penetration, and revenue generation
- Generating regular reports on sales performance, market trends, and distribution channel effectiveness for EcoSure
- Overseeing the overall claims disbursement cycle to ensure fraudulent claim payouts are minimized and curbed, to ensure they do not go above industry levels
- Monitoring and analyzing sales and marketing performance, providing insights and recommendations to drive improvement
- Maintaining strong relationships with clients, partners, and suppliers to maximize opportunities and build brand awareness
- Developing and maintaining a thorough understanding of the insurance industry, its products, regulations, and trends
- Staying up to date on competitor activities, industry developments, and new technologies
- Working with senior management to develop and implement long-term sales and marketing strategies
- Participating in regular meetings with team members to review progress and identify areas for improvement
- Training and mentoring team members, ensuring that they have the knowledge and skills necessary to effectively sell and market insurance products
- Developing and managing budgets for sales and marketing activities, ensuring that expenditure is in line with company goals and targets
- Ensuring compliance with all relevant laws, regulations, and industry standards.
Education
National University of Lesotho
Bachelor of Arts from Business Entrepreneurship
2024, 2012
University Overview
Waiting for Research results
Lesotho College of Education
Diploma from Secondary Education ( Commerce and Accounting
National University of Lesotho
Pass
Certificate of Proficiency in Insurance
Skills
- Customers experience management
- Risk analysis
- Banking product
- Financial management
- Communication skills
- Leadership and management
- Knowledge of insurance industry
- Creativity
- Innovation
- Team building
- Problem solving
- Conflict management
- Data-driven decision-making
- Negotiation skills
- Integrity
- Business reporting
- Stakeholder engagement
- Team performance improvement
- Advanced communication
- Failure management
- Team collaboration
- Expert problem solving
Accomplishments
- EXTERNAL SALES REPRESENTATIVE
- FIRST NATIONAL BANK LESOTHO
- Prospecting New Customers by conducting market research
- Building Long-Term Relationships with stake holder to ensure business continuity
- Market Analysis for Business Opportunities using data
- Delivering Sales Presentations to village gatherings, workplace banking and one on one service
- CUSTOMER SERVICE REPRESENTATIVE
- FIRST NATIONAL BANK LESOTHO
- Improved customer base by engaging in friendly chat with customers
- Building long term relationships with new and existing customers to ensure customer loyalty and maintain market share
- Promoted company products and services including insurance
- Educated prospects about new products and services
- Dealing with customer queries and customer complaints
- Serving customers and dealing with their request
- SALES ASSOCIATE
- FOSCHINI STORE
- Store Organization and Merchandising
- Customer Service Excellence
- Administrative Support
- Inventory Management
- Regulatory Compliance, Royal service training
- Science and sales training
- Service champion training
Timeline
INSURANCE SALES CONSULTANT
FIRST NATIONAL BANK LESOTHO
01.2016 - 01.2022
ECOSURE SPECIALIST / MANAGER
SASSAI ECONET FINANCIAL SERVICES
01.2016 - 01.2014
National University of Lesotho
Bachelor of Arts from Business Entrepreneurship
Lesotho College of Education
Diploma from Secondary Education ( Commerce and Accounting
National University of Lesotho
Pass
Certificate of Proficiency in Insurance
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