Nondumiso Pinky Monesa
Pietermaritzburg
Summary
A dependable employee seeking an opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Given the opportunity will prove valuable to the company.
Overview
18
18
years of professional experience
Work History
Tutor
IDIY (Japan)
Pietermaritzburg
04.2022 - Current
- Suggested learning resources to increase student interest and retention
- Coordinated lesson plans, course materials and discussion questions to prepare for session
- Applied learning strategies to assist students with concepts
- Helped students develop critical thinking skills and strong study habits to improve grades
- Diversified teaching methods to meet student learning styles
- Reviewed class materials with students by discussing text and going over assignments
- Demonstrated conducive, distraction-free environment to aid tutees in understanding content
- Submitted reviews of tutoring sessions to summarize achievements, struggles and covered material
- Gained valuable insight into learning styles and needs of students of varying grade and skill levels
- Acquired new skills via training and development sessions
- Intervened and corrected student character and behavior through parent-tutor meetings
- Encouraged, motivated and built student confidence using positive reinforcement
- Increased student support network to cover community and administration members.
Online English Tutor
ESL Teacher, SkyEng (Part-Time)
Remote
10.2020 - 09.2023
- Developed lesson plans for online English classes according to student's age and level of proficiency.
- Created individualized teaching materials, including activities and worksheets, to supplement classroom instruction.
- Adapted teaching methods to meet the needs of different learners.
- Provided one-on-one tutoring sessions with students via online platforms.
- Assisted students with grammar, reading comprehension, pronunciation and writing skills.
- Monitored student performance closely and provided feedback on their work.
- Engaged students in conversations using conversational English topics such as current events, sports, music .
Administrative Assistant
Mzansi Sounds and Promotions
Pietermaritzburg
01.2013 - 12.2020
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail
- Organized and updated file systems, keeping records easily retrievable
- Directed calls based on query type to streamline support
- Entered information onto digital systems to maintain data quality and accuracy
- Helped maintain office organization for aesthetic appeal and easy access to supplies
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Updated databases and spreadsheets regularly to track progress
- Answered customer questions about available products and services
- Obtained signatures for financial documents and internal and external invoices
- Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists
- Ordered and distributed office supplies while adhering to fixed office budget
- Proofread and edited documents and reports for staff
- Received and distributed incoming mail and digital correspondence
- Ordered, dispensed and organized office supplies for team use
- Updated tracking spreadsheets with metrics and used data to create charts and reports
- Tracked project deliverables and kept stakeholders informed with regular updates
- Managed incoming and outgoing mail, packages and faxes
- Offered professional first impression to visitors and callers and gave knowledgeable assistance
- Located requested information for different topics by conducting physical or digital searches
- Trained office staff in use of different equipment and software programs
- Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals in [Software]
Promoter
Mzansi Sounds and Promotions
Pietermaritzburg
01.2010 - 12.2012
- Developed company business via retail promotions and special events
- Learned important features of each product and company services for use in top-notch presentations
- Built interest with engaging presentations and upbeat nature
- Helped customers understand products and move past objections with engaging demonstrations
- Boosted marketing chances by keeping demonstration areas clean and presentable
- Served existing and potential customers with expert service for every product-related need
- Created eye-catching displays for available products
- Attracted customer interest by building interesting displays and skillfully arranging merchandise
- Locked in sales with samples, coupons and other incentives
- Kept areas neat while working and returned items to correct locations following demonstrations
- Maintained presentable areas with constant attention to stock and displays
- Educated customers on how to use, improve and maintain products
- Demonstrated and explained products, methods and services to persuade customers to purchase products or use services
- Provided product samples, coupons, informational brochures and other incentives to persuade people to buy products.
Cashier
Debonairs Pizza
Pietermaritzburg
03.2007 - 12.2009
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Educated customers about upcoming promotions, changing procedures, and available items
- Informed customers of promotions and special offers to increase sales
- Bagged, boxed or wrapped products for customers
- Provided information to customers on products or services
- Offered customers information about upcoming promotions and available items
- Gave customers full attention and attended to their needs
- Maintained neat drawer with correct amount of change to meet customer needs
- Recorded daily transactions in system using correct procedures and focusing on accuracy
- Accepted person-to-person or business checks and returned cash to customers
- Counted and secured cash to maintain accurate register totals
- Recaptured sales from dissatisfied customers by listening and resolving problems
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges
- Kept customers happy by quickly processing payments and bagging purchases.
Education
Bachelor of Science - Communications
Brigham Young University
Ensign College01-2025
TEFL Certificate
Teacher Record
Online07-2023
Diploma in Business Administration -
Alison
Pietermaritzburg, South Africa01.2023
Diploma in Project Management -
Alison
Pietermaritzburg, South Africa01.2023
High School Diploma -
Alexandra High School
Pietermaritzburg, South Africa12.2007
Skills
- Records Management
- Data Collection
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Call Management
- Account Updating
- Data Entry
- Information Security
- Consultative Sales
- Complaint Resolution
- Computer Proficiency
- Stock Management
- CRM Software
- Clerical Support
- Order Processing
- Service Upselling
- Product Education
- Critical Thinking
- Sales Closing
- Conflict Mediation
- Minute Taking
- Quality Control
- Document Control
- Refund Management
- Refunds Processing
- Microsoft Office Suite
- Administrative Support
- Client Relations
- Customer Service
- Promotional Support
- Customer Consulting
- Active Listening
- Company Branding
- Product and Service Knowledge
- Customer Engagement
- Event Coordination
- Marketing Strategies
- Event Planning
- Effective Communication
- Public Speaking
- Writing Skills
Languages
- English, Proficient (C2)
- Zulu, Proficient (C2)
Timeline
Tutor
IDIY (Japan)
04.2022 - Current
Online English Tutor
ESL Teacher, SkyEng (Part-Time)
10.2020 - 09.2023
Administrative Assistant
Mzansi Sounds and Promotions
01.2013 - 12.2020
Promoter
Mzansi Sounds and Promotions
01.2010 - 12.2012
Cashier
Debonairs Pizza
03.2007 - 12.2009
Bachelor of Science - Communications
Brigham Young University
TEFL Certificate
Teacher Record
Diploma in Business Administration -
Alison
Diploma in Project Management -
Alison
High School Diploma -
Alexandra High School
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