Neo Khoarai
Maseru
Summary
Dedicated Pharmacist and Medicine regulatory officer with experience in pharmaceutical supply chain systems and strong background in Pharmacy practice including medical product regulation. Highly attentive and accuracy-driven when responding to requests for information, generating reports, and reviewing submissions. An insightful team player who lead and participated in development of various health policies, guidelines and Standard Operating Procedure to standardise and improve practice.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Medicine Regulatory Officer
Ministry of Health-Headquarters, Lesotho
Maseru
05.2019 - Current
- Developed a framework (guidelines,tools,SOPs) for importation/exportation of medicines. regulatory approval of medicines including vaccines,using reliance and recognition mechanisms to analyze technical information and WHO reports submitted in support of application for registration and/or importation of new medicines to determine their safety, efficacy and quality and safety prior to approval.
- Improve conduct of risk-based Inspection of facilities that manufacture, store and distribute pharmaceuticals to ensure best practices (GMP & GDP) by regularly reviewing inspection checklists, meeting inspection targets and timely submission of inspection reports and recommendations.
- Mentor community pharmacies to improve private pharmacy services through, visits to to monitor and advice on the sale of medicines, compliance to good pharmacy practices, national laws and guidelines.
- Manage the associated risks and audit queries related to the inspection process, ensuring that proper procedure is followed, and care is taken, when managing inspection related resources (including inspection hours spent and aspects of travel) and that all relevant records and evidence are maintained for audit purposes.
- As the Lesotho GMP inspectors focal point,liaise and collaborate with inspectors from international and regional regulatory authorities such as the SADC-ZaZibona inspectors forum in the spirit of harmonisation, information and work sharing in the medicine regulatory space
- Improve medicine regulation in Lesotho through participation in the development and review of relevant regulatory guidelines for various regulatory functions which include Pharmacovigilance, Medicine registration,Market surveillance, Regulatory Inspections, Import/export, Licensing and Emergency use Authorization.
- Liaise with relevant departments of the Ministry of Health to facilitate the identification, performance, evaluation and follow-up of inspection and compliance activities
- Provide technical and advisory support to key stakeholders such as Ministry of health programmes( e.g. HIV, EPI), supply chain department and the central medical stores (N.D.S.O) including participation in Regulatory meetings and conferences, external presentations thus demonstrating sound industry and technical knowledge.
Pharmacist Supervisor
Ministry of Health-Headquaters,Lesotho
Maseru
05.2019 - Current
- Conduct planned quarterly supervisions and mentorship visits to provide oversight and guidance to pharmacy staff in all health facilities thus ensuring compliance with all applicable guidelines laws and regulations.
- Developed, reviewed and updated National pharmacy policies, guidelines and procedures for the efficient, resilient and improved Public Pharmaceutical systems and operations.
- Assess Pharmacy staff training needs through conduct of regular performance reviews, and analyzing supervision reports, facilitate such trainings and follow up through regular facility visits to assess the training impact.
- Assessed staffing needs based on workload volume and adjusted pharmacy personnel placement accordingly and advocated for more staff where needed.
- Prepare and present reports to the executive Ministry of Health leadership, providing analysis and recommendations to improve pharmacy services and meet the Ministry's goals, priorities and objective.
- Establish and review the Pharmacy department operational goals, objectives and yearly activities in alignment with Ministry of health priorities and oversee the development of annual operating plans and budgets for the pharmacy department including districts.
Pharmacy Manager
Domiciliary Health Centre, Ministry of Health Lesotho
Maseru
09.2017 - 04.2019
- Created reports detailing medication inventory levels (monthly stock situation report), use, and other metrics. e.g .Pharmacovigilance and AMR reports.
- Collaborated with prescribers, nurses, and other healthcare professionals to optimize patient care by providing regular up to date information on medicines such as drug interactions, side effects and indications.
- Reviewed prescriptions for accuracy prior to dispensing medications to customers by ensuring the medicines are prescribe in consideration with the 5 rights principle and in adherence to the standard treatment guidelines.
- Maintained records of controlled substances dispensed according to the Drugs of abuse act of 2008.
- Evaluated patients' health condition by reviewing their medical history, current medications, allergies and counseled patients on the correct usage of prescribed medicines for better treatment outcomes.
- Offered clinical expertise to help resolve drug-related questions and concerns initiated by clinicians and other staff through one on one encounters and through clinical presentations.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
- Ensured optimal stock is available in the facility by regularly calculating monthly consumptions, maintaining stock within maximum and minimum stock and securing drugs against theft, loss or mismanagement.
Pharmacy Technician
Nts'ekhe Hospital Ministry of Health , Lesotho
Mohale's Hoek
09.2008 - 08.2017
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from the central medical stores (NDSO) as needed and maintained records of incoming shipments.
- Verified accuracy and quality of medication labels before they were dispensed to customers.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Provided education materials about medications to patients upon request..
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Education
Bachelor of Science (honors) - Pharmacy
National University Of Lesotho
Maseru, Lesotho09-2013
Diploma - Pharmacy Technology
National Health Training College
Maseru ,Lesotho09-2007
Ceritificate - Information Technology
Bethel Computer And Information Technology College
Leribe, Lesotho12-2002
Skills
- Technical writing in healthcare
- Creative thinking (researcher, innovative, open minded, problem solving)
- Coordination (leadership, time management, teamwork)
- Communication (Presentation, Written, Verbal,feedback)
- Computer (MS word, MS excel, MS Access, MS Powerpoint, MS Publisher, MS Explorer,graphics and Computer appreciation)
Accomplishments
Co-authored/Participated in the development and review of the following Ministry of Health, Lesotho guiding documents:
- National Medicines Policy 2022
- National Pharmaceutical Sector Strategic Plan 2022
- National Guidelines for Pharmacovigilance 2023
- National Pharmacovigilance SOPs 2023
- National Good Manufacturing Practice Guidelines 2022
- National Good Storage and Distribution Guidelines 2022
- National Antimicrobial Stewardship Guidelines 2022
- National Guidelines for integrated surveillance of antimicrobial resistance and use 2022
- One health module on antimicrobial resistance 2022
- National Pharmacy Manual 2022
- National Pharmacy Standard Operating Procedures 2022
- National Standard Treatment Guidelines and Essential Medicines List 2022
- Lesotho guidelines for clinical trials 2021
- Guidelines for licensing of pharmaceutical outlets 2022
- Guidelines for Market Authorisation 2022
- Regulatory Reliance Guidelines
- TB/HIV strategic Plan 2022
- National Emergency Use Guidelines 2022
- National Guidelines on the Use of Antiretrovirals Therapy For HIV Prevention and Treatment
Certification
- Basic Training on Good Manufacturing Practices-Certificate of Attendance (training by AUDA-NEPAD)
- Good Storage and Distribution Practices- Certificate of Attendance (training by USP PQM+)
Languages
Sesotho
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Timeline
Medicine Regulatory Officer
Ministry of Health-Headquarters, Lesotho
05.2019 - Current
Pharmacist Supervisor
Ministry of Health-Headquaters,Lesotho
05.2019 - Current
Pharmacy Manager
Domiciliary Health Centre, Ministry of Health Lesotho
09.2017 - 04.2019
Pharmacy Technician
Nts'ekhe Hospital Ministry of Health , Lesotho
09.2008 - 08.2017
Bachelor of Science (honors) - Pharmacy
National University Of Lesotho
Diploma - Pharmacy Technology
National Health Training College
Ceritificate - Information Technology
Bethel Computer And Information Technology College
- Basic Training on Good Manufacturing Practices-Certificate of Attendance (training by AUDA-NEPAD)
- Good Storage and Distribution Practices- Certificate of Attendance (training by USP PQM+)
References
References available upon request.
Affiliations
Nts'ekheCertificateMohale'sHeadquarters
- Lesotho GMP Inspectors focal point for SADC-ZaZiBoNa Inspectors forum
- Member of the HIV technical working group (Pharmacy department representative)
- Member of the medical product supply chain technical working group
- Member of the African Health Volunteers Corps -Strengthening & Utilizing Response Groups for Emergencies (AVoHC-SURGE).
References
References available upon request.
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