MOHOASE GILBERT THULO
Maseru
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Consultant
Vodacom Lesotho
09.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Informed customers of promotions to increase sales productivity and volume.
Customer care consultant
Vodacom Lesotho
01.2020 - 09.2023
- Addressed mobile service inquiries for customers.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
- Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Events Manager and Disk jockey
The Secret Lounge
01.2020 - 01.2022
Part-time manager and Entertainment manager
EL Legado Liqour Drive Thru and Nightclub
01.2018 - 01.2019
- Daily stock taking, customer handling, customer conflict resolving and daily club operations
Resident Disc Jockey and Events Manager
THE JOINT Restaurant and Nightclub
01.2013 - 01.2017
Data entry officer and Driver
COWI-ORGUT
01.2012 - 01.2013
- Assistant in data collection and capturing for purposes of Lease issuance
- Customer Care and service in land registration
Education
Certificate - PC SUPPORT
Quadrant Computers Training Centre
09.2011
Degree - Economics, Business Administration
National University of Lesotho
01.2011
Certificate - Windows Applications
Quadrant Computers Training Centre
07.2007
Junior Computing Certificate -
Quadrant Computers Training Centre
01.2003
Cambridge Overseas School Certificate - Principles of Accounts, Geography, Mathematics, English Language, Literature in English, Science (Chemistry and Physics), Biology, Sesotho
Sefika High School
01.2003
Junior Certificate -
Assembly Christian School
01.2001
Skills
- Microsoft Office
- Internet
- Event Planning
- Entertainment Equipment Operation
- Disc Jockey Skills
- Computer Operation
- Event Organizing
- Event Management
- Computer Software Application Techniques
- Computer Repairs
- Computer Upgrades
Hobbies and Interests
- Travelling and touring
- Providing entertainment and playing basketball
- Learning new things about technology and information seeking
Personal Information
- Date of Birth: 05/20/86
- Gender: Male
- Driving License: Code 8
- Marital Status: Married
Certification
- TEFL Certification (Teaching English as a Foreign Language) - Various accredited providers.
Timeline
Sales Consultant
Vodacom Lesotho
09.2023 - Current
Customer care consultant
Vodacom Lesotho
01.2020 - 09.2023
Events Manager and Disk jockey
The Secret Lounge
01.2020 - 01.2022
Part-time manager and Entertainment manager
EL Legado Liqour Drive Thru and Nightclub
01.2018 - 01.2019
Resident Disc Jockey and Events Manager
THE JOINT Restaurant and Nightclub
01.2013 - 01.2017
Data entry officer and Driver
COWI-ORGUT
01.2012 - 01.2013
Certificate - PC SUPPORT
Quadrant Computers Training Centre
Degree - Economics, Business Administration
National University of Lesotho
Certificate - Windows Applications
Quadrant Computers Training Centre
Junior Computing Certificate -
Quadrant Computers Training Centre
Cambridge Overseas School Certificate - Principles of Accounts, Geography, Mathematics, English Language, Literature in English, Science (Chemistry and Physics), Biology, Sesotho
Sefika High School
Junior Certificate -
Assembly Christian School
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