Moe Mpanza
Johannesburg
Summary
Over a decade of experience in sales, client success and marketing across finance, corporate events, IT telecoms, SaaS, and medical sectors. Proven ability to drive business growth and revenue generation in diverse markets including the USA, UK, Australia, and local South Africa. Expertise in marketing products and services, expanding client bases, and nurturing customer relationships. Committed to delivering exceptional customer experiences and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Customer Success and Retention Specialist
Hone Health
New York
02.2024 - Current
- Strengthened customer loyalty through relationship-building initiatives.
Proactively identified and addressed customer needs via consistent support efforts.
Facilitated collaboration with internal teams for improved service outcomes.
Implemented patient education strategies to enhance health literacy.
Collected customer feedback to inform service enhancements and improvements.
Applied empathy and problem-solving techniques in resolving concerns.
Managed Zendesk CRM for efficient tracking of customer interactions.
SDR/Account Executive
EyeCare Pro
Passaic
07.2023 - 08.2024
- Generated leads through inbound and outbound prospect outreach, enhancing thesales pipeline.
- Set appointments and qualified leads to maximize sales potential.
- Managed CRM system to track and optimize sales performance.
- Conducted demo presentations and closed sales effectively.
Practice Growth Representative
ClinicGrower
Tampa Florida
03.2023 - 06.2024
- Cultivated impactful relationships to enhance client value.
- Drove success for medical practices through dedicated client ownership.
- Built strong connections with clients to ensure satisfaction and loyalty.
- Fostered long-term relationships that contributed to sustained business growth.
Appointment Booking Specialist (SDR)
ClinicGrower
Tampa Florida
07.2022 - 03.2023
- Executed cold calls for Dental, Vascular, Cosmetic, and Aesthetic Practices.
- Leveraged Email, LinkedIn, Gx, HubSpot, and Zoom Info to engage potential clients.
- Gained sales and marketing experience at North America's top medical marketing agency.
- Achieved notable results through comprehensive inbound and outbound sales initiatives.
Corporate Business Generator
Itec SA
Johannesburg
02.2021 - 08.2022
- Managed sales and marketing initiatives for IT software and business technology solutions.
- Conducted inbound and outbound prospect outreach through email, telephone, LinkedIn, and social media.
- Generated leads and fostered relationships utilizing diverse platforms.
- Achieved measurable results by implementing effective sales strategies.
Sales and Marketing Executive
Terrapinn SA
Johannesburg
09.2019 - 02.2021
- Sold delegate packages for corporate events and conventions, exceeding sales targets consistently.
- Generated leads through targeted email, telephone, and LinkedIn marketing strategies.
- Managed customer relationships utilizing Salesforce and Hubstaff for streamlined communication.
- Achieved significant results through effective inbound and outbound sales efforts.
B2B Sales Consultant
Inbox Insight
Winchester
02.2017 - 09.2019
- Successfully executed software sales and marketing strategies to global Market.
- Proficiently conducted inbound and outbound cold calls to potential clients in the US, UK, and Australia.
- Utilized marketing channels such as email, telephone, LinkedIn, and HubSpot to effectively reach and engage with target audiences.
Education
IMM - Marketing Management
Varsity College
Durban, South Africa01.2012
High School Diploma - Accounting, Mathematics, Business Studies, Life Sciences
Alexandra high school
Pietermaritzburg, South Africa01.2009
Skills
- Negotiation and sales
- Research and analysis
- Customer relationship management
- Sales development and lead generation
- Social selling strategies
- Management and leadership
- Communication skills
- Account management
- Product demonstration techniques
- Business-to-business sales
- Business development initiatives
- Presentation delivery
- Cold calling expertise
- Client success and retention
Languages
- English
- Isizulu
- Afrikaans
References
References available upon request
Timeline
Customer Success and Retention Specialist
Hone Health
02.2024 - Current
SDR/Account Executive
EyeCare Pro
07.2023 - 08.2024
Practice Growth Representative
ClinicGrower
03.2023 - 06.2024
Appointment Booking Specialist (SDR)
ClinicGrower
07.2022 - 03.2023
Corporate Business Generator
Itec SA
02.2021 - 08.2022
Sales and Marketing Executive
Terrapinn SA
09.2019 - 02.2021
B2B Sales Consultant
Inbox Insight
02.2017 - 09.2019
IMM - Marketing Management
Varsity College
High School Diploma - Accounting, Mathematics, Business Studies, Life Sciences
Alexandra high school