MATS'ELISO MAMPHO MOTS'ETS'E
Maseru
Summary
Dynamic self motivated, Enthusiasm and hard working individual with talent to develop and foster creative and innovative solutions. Coupled with strong ability to meet deadlines, multitask and effective way to deal with clients. Punctual, dedicated person, integrity and with good communication skills.
Overview
17
17
years of professional experience
Work History
Customs Inspector
Revenue Services Lesotho
04.2014 - 02.2025
- Clearing and inspecting imports and exports in line with customs procedures and processes.
- Processing declarations through ASYCUDA WORLD(Automated System for Customs Data) and processing payments through PRSM(Public Revenue Sector Management.)
- Collecting VAT and TOLLGATE FEES in line with financial policy, guidelines, cashiering and receipting policy.
- Checking and signing off revenue collection records and reports to accounts for revenue collected and submit to SCI.
- Searching passengers and baggage to prevent illicit trade and smuggling.
- Responding to client queries and complaints and escalate complex issues to the SCI.
- Detaining /seizing goods found to be in contravention with customs and other laws.
- Conducting joint inspection with other border agencies on controlled commodities.
- Participating in joint meetings with other boarder agencies for standard applications of the agreed measures and information sharing.
- Consolidating the end of the shift reports from the functional service points and send them to SCI.
- Raising assessments on private shoppers imports when they submitted invoices that do not meet the set standard.
- Imposing penalties on goods which do not comply with the border regulations.
- Capturing trade data for submissions to relevant department or stakeholders.
Temporary Customs Officer
Lesotho Revenue Authority
12.2012 - 03.2014
- Capturing trade data and doing tally for statistics and for submission to relevant stakeholder.
- Warehousing all uncleared extra SACU imported motor vehicles.
- Performing physical inspection of cargo and private shoppers.
- Processing declaration through IVCF(IMPORT VAT CREDIT FACILITY SYSTEM.)
- Detaining and Seizing unlawful goods at all service points.
- Ensuring proper control of prohibited and restricted goods.
TEMPORARY MARKETING OFFICER
LESOTHO ELECTRICITY COMPANY
09.2009 - 09.2011
- House to house marketing.
- Providing customer education.
- Handling administrative work at the office.
- Educational promotion and issuing of electrical appliances in urban and rural electrification projects.
- Solving clients queries and giving them guidance.
- Market research: identifying threads and opportunities strength and weaknesses of the company and usage rate of electricity by its clients.
DATA ENTRY CLERK
BUREAU OF STATISTICS
07.2008 - 07.2009
- Data capturing, editing and coding , labour force data and Census data.
- Cleaning data.
- Completed data entry tasks with accuracy and efficiency.
Education
Bachelor of Business Administration -
MANCOSA
DURBAN04-2027
Marketing Management
LEROTHOLI POLYTECHNIC
Maseru, Lesotho09-2008
Skills
- Customer Care
- Good interpersonal and good communication skills
- Computer literacy
- Problem solving and decision making
- Ability to deal with new challenges and responsibilities
- Team working, hard working and self driven
- Ability to work under pressure
- Integrity, patient and tolerance
Accomplishments
- Obtaining Customised Customer Care & Service Management Certificate at (IMTC)
- Certificate of achievement in Customer Service at (IDM)
- Certificate of completion in Ultimate Beginners Guide to Power BI at Enterprise DNA
- Certificate of achievement in Data Analytics-Beginners at WCO
- Certificate of achievement in Data Analytics-Intermediate at WCO
- Completed a course in Useful Excel for Beginners at Udemy 2021
TRAININGS
- On boarding program
- Customer Service
- Data analytics, Power BI, Excel
- Fire extinguisher training
- Basic Customs training
- Ozone layer training
Timeline
Customs Inspector
Revenue Services Lesotho
04.2014 - 02.2025
Temporary Customs Officer
Lesotho Revenue Authority
12.2012 - 03.2014
TEMPORARY MARKETING OFFICER
LESOTHO ELECTRICITY COMPANY
09.2009 - 09.2011
DATA ENTRY CLERK
BUREAU OF STATISTICS
07.2008 - 07.2009
Bachelor of Business Administration -
MANCOSA
Marketing Management
LEROTHOLI POLYTECHNIC
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