Mateboho Dlamini
IT Technician
Maseru,A
Summary
A dedicated IT professional with strong expertise in network engineering, IT support, and system management. Proven track record in designing, implementing, and maintaining secure network infrastructures, troubleshooting hardware and software issues, and providing technical assistance to ensure smooth IT operations. Skilled in Active Directory, Office 365, data management, and network optimization. Known for delivering excellent customer service and effectively communicating technical solutions to non-technical users.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
IT Technician Assistant
Letseng Diamonds
11.2023 - Current
- Designed and implemented data-driven network infrastructure solutions to optimize network performance.
- Configured and maintained routers, switches, and firewalls for secure and stable network operations.
- Provided first-line technical support, diagnosing and resolving hardware, software, and network-related issues for end-users.
- Managed and resolved service requests through a ticketing system, maintaining high customer satisfaction.
- Supported end-users with Office 365 applications, including Outlook, Teams, and SharePoint, offering guidance and troubleshooting.
- Monitored and analyzed network traffic using tools like SolarWinds to identify and resolve issues, ensuring minimal downtime.
IT Intern
Letseng Diamonds
10.2022 - 10.2023
- Assisted in installation and configuration of network devices, including routers, switches, and wireless access points.
- Provided remote and on-site support to troubleshoot and resolve user issues, enhancing user productivity.
- Documented and tracked all support requests and incidents, contributing to a knowledge base that improved future response times.
- Educated users on best practices for IT security and system usage, reducing occurrence of preventable technical issues.
Education
Bachelor of Science - Computer Science
National University of Lesotho
08.2018 - 07.2022
Some College (No Degree) - Certificate in Routing And Switching
Huawei Technology Company
01.2020 - 05.2020
Skills
Network Configuration: Routers, Switches, Firewalls
Operating Systems: Windows, Linux
Office 365 & Exchange Administration
Active Directory (AD) management
Network Protocols: TCP/IP, DHCP, DNS, VLAN
System Backup & Recovery
Remote Support Tools: TeamViewer, AnyDesk
Network Monitoring Tools: SolarWinds, Nagios
Virtual Private Networks (VPNs)
Hardware & Software Troubleshooting
Languages
Sesotho
Native language
English
Proficient
C2
Timeline
IT Technician Assistant
Letseng Diamonds
11.2023 - Current
IT Intern
Letseng Diamonds
10.2022 - 10.2023
Some College (No Degree) - Certificate in Routing And Switching
Huawei Technology Company
01.2020 - 05.2020
Bachelor of Science - Computer Science
National University of Lesotho
08.2018 - 07.2022