Mapaseka Raboko
IT Technician
Mafeteng,E
Summary
Dynamic and versatile IT professional with over 8 years of experience in both information technology management and ICT education. Skilled in maintaining and securing IT infrastructure while delivering engaging ICT lessons that empower students with digital literacy, programming, and problem-solving skills. I excel in managing IT systems and ensuring cybersecurity, driving improvements in digital literacy and problem-solving capabilities among students and staff.
Overview
11
11
years of professional experience
Work History
Information and Communications Technology Teacher
Khethisa High School
08.2018 - Current
- Plan, prepare, and deliver engaging ICT lessons aligned with the curriculum.
- Teach students practical skills in computer literacy including microsoft office, programming, networking, and digital communication.
- Manage and maintain the school’s IT systems, including hardware, software, and networks.
- Provide technical support to staff and students, troubleshooting IT issues promptly.
- Ensure data security, backups, and compliance with IT policies.
- Install, configure, and update software applications and operating systems.
- Support students in developing problem-solving, critical thinking, and digital citizenship skills.
IT Officer
Exact Finance Bloemfontein
01.2016 - 07.2018
- Install, configure, and maintain computer hardware, servers, and operating systems.
- Monitor and manage local area networks (LAN), wide area networks (WAN), and internet connectivity.
- Provide first-line support to staff, troubleshooting hardware and software issues.
- Train employees on the effective use of IT systems and applications.
- Implement and monitor cybersecurity measures, including firewalls, antivirus, and access controls.
- Recommend and implement upgrades to hardware, software, and systems.
- Manage IT inventory, procurement, and vendor relationships.
- Maintain accurate records of IT assets, licenses, and configurations.
- Prepare reports on IT system performance, incidents, and improvements.
IT Support (Entry Level)
BAM Consultancy
06.2015 - 01.2016
- Respond to user inquiries and provide first-line support for hardware, software, and network issues.
- Troubleshoot and resolve problems with desktops, laptops, printers, and mobile devices.
- Assist with installation, configuration, and updates of operating systems and applications.
- Support routine maintenance of IT systems and networks under supervision.
- Monitor system performance and escalate issues to senior IT staff when necessary.
- Help maintain internet connectivity and basic network troubleshooting.
Education
Diploma - Computer Systems Engineering
Lerotholi Polytechnic
Maseru 04.2001 -
Skills
Hardware and software Expertise: Advanced troubleshooting, repair, and maintenance of desktops, laptops, printers, and peripherals
Networking: Installation, configuration, and management of LAN/WAN, routers, switches, and Wi-Fi systems
System Administration: User account management, permissions, and Active Directory
Cybersecurity, Cloud services and Data recoveryI:mplementing firewalls, antivirus solutions, and basic intrusion detection measures
Problem-Solving: Ability to diagnose complex IT issues and provide effective solutions quickly
Communication: Clear and professional interaction with technical and non-technical staff
Teamwork: Collaborating with IT teams and other departments to achieve organizational goals
Adaptability: Staying current with emerging technologies and adapting to new systems
Time Management: Prioritizing tasks and managing multiple support requests efficiently
Customer Service Orientation: Patient and supportive approach to resolving user issues
Timeline
Information and Communications Technology Teacher
Khethisa High School
08.2018 - Current
IT Officer
Exact Finance Bloemfontein
01.2016 - 07.2018
IT Support (Entry Level)
BAM Consultancy
06.2015 - 01.2016
Diploma - Computer Systems Engineering
Lerotholi Polytechnic
04.2001 -