Manthateng Rosta Mako
Maseru
Summary
Strategic marketing leader with a strong foundation in developing and executing marketing strategies that enhance brand visibility and drive revenue growth. Experience includes conducting market research, fostering partnerships, and advising leadership on go-to-market strategies and digital initiatives. Proven ability to deliver tailored solutions through analytical insights and creative problem-solving, resulting in sustainable business outcomes.
Overview
1
1
Certification
12
12
years of professional experience
Work History
HR and Business Development Consultant
Workplace Solutions
08.2025 - Current
- HR Strategy Development: Collaborate with organizational leaders to develop and implement HR strategies that align with business objectives.
- Employee Relations: Provide guidance on employee relations issues, including conflict resolution, performance management, and compliance with labor laws.
- Recruitment and Selection: Assist in the recruitment process by developing job descriptions, conducting interviews, and advising on hiring decisions.
- Training and Development: Design and implement training programs to enhance employee skills and knowledge, ensuring compliance with industry standards.
- Performance Management: Conduct performance evaluations and provide coaching to employees and managers on performance improvement strategies.
- HR Metrics Analysis: Analyze HR metrics and data to identify trends and make recommendations for improving employee engagement and productivity.
- Policy Development: Create and update HR policies and procedures to ensure compliance with legal requirements and best practices.
- Market Research: Conduct thorough analyses to identify potential growth areas and market trends.
- Client Engagement: Cultivated relationships with potential clients, partners, and stakeholders to facilitate business collaborations.
- Strategy Development: Formulate and implement comprehensive business development strategies tailored to client needs.
- Proposal Development: Developed and presented business proposals to prospective clients, aligning solutions with their needs.
- Performance Tracking: Monitored business development initiatives, providing management with insights on progress and outcomes.
- Workplace Solutions (Pty) Ltd
Vice President (Volunteer)
Lesotho Youth Cooperative Alliance
03.2025 - Current
- Provide leadership and guidance to members, committees, or departments within the cooperative.
- Engaged in strategic planning processes to shape the cooperative's future direction.
- Participate in decision-making processes, providing input and insights to inform strategic decisions.
- Facilitated communication between Board, secretariat, and members, ensuring stakeholders remained informed and engaged.
- Fostered member engagement and participation, ensuring members' voices were heard and needs addressed.
- Contribute to the development and review of policies, ensuring they align with the cooperative's mission and values.
- Chaired and participated in various committees, including governance and finance, to drive decision-making processes., such as governance, finance, or membership committees.
- Provide guidance and mentorship to other members or leaders within youth cooperatives.
- Represent the LYCA at meetings, events, or other functions, promoting the organization's interests and values.
- Attend and participate in Board meetings, committee meetings, and other relevant gatherings.
- Assisted the President in performing their duties and assumed responsibilities when required.
Board Member
BOLESWA
12.2024 - Current
- Advised board on strategic initiatives, leveraging experience and knowledge to support organisational goals.
- Represent the BOLESWA in various capacities, promoting its interests and values.
- Participated in meetings, providing expertise and insights to inform decision-making.
- Developed monthly progress report for youth cooperatives affiliated with LYCA, enhancing transparency and accountability.
Managing Director
Kholo Tsebong Consulting
03.2022 - Current
- Develop and execute the company’s business strategies in order to attain goals
- Advised board and Chairperson on strategic initiatives to align business direction
- Developed and implemented comprehensive business plans to drive operational success
- Oversaw company financial performance and investments to ensure sustainable growth
- Plan cost-effective operations and market development activities
- Establish company policies and legal guidelines
- Build long term, trusting relationships with shareholders, business partners and authorities
- Supervise the work of executives providing guidance and motivation to drive maximum performance.
- Ensure performance appraisal, training and professional development activities
- Reward performance, prevent issues and resolve problems
- Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
- Further develop and enhance company culture
- Execute public speaking and representational appearances in a professional manner
- Oversee all HR duties and evaluate execution of policies.
Business Development Consultant
Hopes and Solutions Financial Services
04.2025 - 06.2025
- Develop and implement business strategies to drive growth, increase market share, and improve financial performance.
- Identified and acquired new clients while implementing retention strategies for existing ones.
- Conducted market research and analysis to identify business opportunities, trends, and competitor strategies.
- Established and maintained partnerships with organizations, institutions, and stakeholders to expand company reach and offerings.
- Design and develop new financial products and services that meet the needs of target markets.
- Financial Planning and Analysis: Develop financial models, forecasts, and analysis to inform business decisions and drive growth.
- Work closely with cross-functional teams, including operations, marketing, and sales, to ensure alignment and effective implementation of business strategies.
- Development of policies and management systems for all branches
General Manager
Tumane Finance
08.2024 - 03.2025
- Design strategy and set goals for growth
- Evaluate and improve operations and financial performance
- Developed and implemented operational systems to enhance efficiency and streamline processes
- Maintain budgets and optimize expenses
- Prepared regular reports for upper management to support informed decision-making
- Overseeing day-to-day operations
- Developed clear policies and processes to guide operational standards
- Managed recruitment and training for new hires to enhance team capability
- Supervised Human Resource tasks to ensure efficient departmental operations
- Managed the employee assessment process to ensure fair evaluations and feedback
- Ensure employees work productively and develop professionally
- Enforced health and safety regulations among staff to promote a safe work environment
- Developed solutions for operational challenges to mitigate profit decline and employee conflicts, addressing profit decline, employee conflict, and loss of business to competitors
Business Development Service Provider (BDSP)
Pivot Management and Business Consultancy
01.2022 - 06.2022
- Conducted complex analyses to identify and evaluate new market opportunities for SMEs.
- Conducted site visits, interviews, and diagnostic assessments for SMEs to identify needs and opportunities.
- Compile and submit detailed diagnostic reports as per assessment feedback and observations.
- Development of business plan, marketing and sales plan, Quality management plan and productivity plan.
- Assisted in implementing recommended plans and strategies to enhance SME performance and growth.
- Monitored progress of new strategies to ensure effective implementation.
- Assist SMEs to build, encourage and maintain long-term relationships with key stakeholders.
- Create and present a detailed report and submit to Contractors.
Member of Commission (Board member)
Lesotho Sports and Recreation Commission (LSRC)
03.2019 - 04.2022
- Executed commission strategic plan, ensuring alignment with timelines and budgets for each association.
- Oversee financial and administrative activities to achieve strategic goals and objectives.
- Oversee the preparation and maintenance of all financial records.
- Prepared and submitted all monthly and annual finance reports punctually to inform decision-making.
- Recommended and maintained standard financial and administrative procedures to support organisational efficiency.
- Oversee implementation of standard accounting guidelines and policies.
- Review accounting discrepancies and recommend corrective actions.
- Conducted audits of all requisitions to ensure compliance with financial policies., invoices and relevant payments in a timely manner.
- Provided training and guidance to finance and admin teams.
Business Incubation Manager
BAM Consultancy
10.2020 - 02.2022
- Designing & managing Incubation and Acceleration programs
- Develop, execute and own an operational and engagement strategy for the entire community including donors, startups, investors, corporates, mentors, advisors, and domain experts.
- Develop and execute strategy for outreach, hunting, attracting and onboarding deserving and qualified innovative entrepreneurs, and start-ups.
- Delivered tailored coaching and advisory support to entrepreneurs, enhancing their business acumen and growth potential.
- Provide continued strategic guidance to entrepreneurs in areas such as business planning, sales, and marketing, financing, Administration, overall strategy, operations etc.
- Facilitated fundraising activities for start-ups, connecting them with relevant resources and investment opportunities.
- Monitored milestones and progress of entrepreneurs and start-ups, ensuring alignment with strategic objectives.
- Manage the day- to- day interaction with the Incubates.
- Provide support to SMEs across ideation, acceleration, investment and scale-up stage.
- Qualify and evaluate applicants for creativity, innovation, acceleration and investment stage.
- Good understanding of the SMEs ecosystem.
- Be the switchboard for entrepreneurs to access relevant resources and connections.
- Managed consultancy operations at BAM Consultancy (Pty) Ltd.
HR and Admin Manager
BAM Consultancy
06.2017 - 02.2022
- Talent Management (talent acquisition, staffing, employment processing, on/off-boarding, performance management, training and development, succession planning)
- Enforcing management guidelines by preparing, updating, and recommending human resource policies and procedures
- Aligned HR practices with legislative compliance regarding labour laws and regulations, including COVID-19 guidelines.
- Preparing and processing all data for monthly payrolls and assist with monthly, bi-monthly and annual statutory reports and payroll submissions.
- Facilitated Sage Pastel Payroll training sessions for staff.
- Developed and executed learning and development plan to align with strategic objectives and meet organisational needs.
- Created and delivered personalised training programmes aimed at enhancing leadership, management, and personal progression for employees at all levels and for external organisations.
- BAM Consultancy (Pty) Ltd, also HR and Admin Consultant for BAM Group sister Companies namely: BAM Media, BAM Promotions, BAM Group Foundation.
Secretary General (Volunteer)
Special Olympics Lesotho
02.2016 - 09.2021
- Functioning of Boards; Development, review and tracking of Board packs and matters arising; Advisory services to Board and executive
- Organised and recorded meetings to facilitate clear communication and decision-making
- Maintained accurate records and administration to ensure compliance and accessibility
- Maintained adherence to legal standards to protect organisational integrity.
- Managed communication and correspondence to ensure timely responses and clarity.
- Compiled annual report detailing association activities for presentation at Annual General Meeting
Head of Human Resource and Administration
BAM Consultancy
04.2016 - 06.2017
- BAM Consultancy (Pty) Ltd, also Head of HR and Admin Consultant for BAM Group sister Companies.
- Ensured HR compliance with labour laws including BCEA, LRA, health and safety, employment equity, and skills development.
- Overseeing that HR standards and processes are developed, communicated and audited on a regular basis within the organization.
- Interpreting and understanding the Group HR strategy and develop objectives for the United HR deliverables
- Investigating HR practices and benchmarking with leading trends and technology
- Investigating critical incidents and implementing strategies
- Managed sustainability risks, budget processes, and cost controls to align with organisational objectives.
- Conducted risk analyses to assess impact on short-term profit margins and long-term sustainability initiatives.
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations
HR Officer
BAM Consultancy
02.2015 - 03.2016
- Provided consultative HR support through employee liaison, assisted management with queries, revised job specifications, and advised on performance management issues.
- Managing and implementing effective employee engagement strategies in order to boost staff morale.
- Working with management to develop and sustain a performance management system that drives high performance across all levels.
- Oversaw and managed all DDPR cases, ensuring compliance and resolution of issues.
- Supported and implemented disciplinary sanctions, prepared information for disciplinary hearings, and managed related processes.
- Developed strategic plans by collaborating with senior leadership to align company goals.
- BAM Consultancy (Pty) Ltd, also HR officer Consultant for BAM Group sister Companies.
Human Resource Administrator
Special Olympics Lesotho
08.2014 - 01.2015
- Ensure that all policies, appointments, terminations and changes to salaries are in accordance with the NRA policies and laws of Lesotho
- Maintained accurate, up-to-date personnel records for all staff, supporting compliance and effective HR management.
- Provided daily Human Resources information to staff, ensuring clarity on benefits and policies.
- Plan quarterly and annual performance review sessions
- Conducted staff training needs assessment (TNA) and developed training plans to address skill gaps.
- Provides procurement support in directing purchasing officers through the process of evaluating suppliers, conducting interviews with vendors, negotiating supplier agreements and managing supplier and vendor contracts.
- Engaged with Lesotho Sports and Recreation Commission (LSRC) to promote recreational activities and events.
Education
Masters - Business Administration
University of People
07-2026
Bachelor of Commerce Honors - Human Resource Management
Regent Business School (Honoris United Universities)
01-2023
BA (Hons) - Human Resource Management
Limkokwing University of Creative Technology (LUCT)
01-2012
Diploma - Human Resource Management and Labour Laws
Lesotho Institute of Public Administration and Management (LIPAM)
01-2009
High School -
Bereng High School
01-2005
High School -
Bereng High School
01-2003
Skills
- Microsoft Office suite
- Social media platforms
- HR strategy development
- Employee relations
- Recruitment and selection
- Business analysis
- Virtual meeting tools
Certification
- Certified Trainer ILO and SIYB
- Sage Partner Pastel Payroll, 2016-09-30, Sage
- Finance for Non Finance Managers, 2017-11-17, BAM Consultancy
- Leadership and Teamwork, 2020-10-19, Watsan Training and Development center (WATDEC)
- Leadership Conference, 2021-04-21, Special Olympics Africa
- Sports Administration, 2020-10-30, Lesotho National Olympic Committee (LNOC)
- Management Strategies for People and Resources, 2020-11-02, Youth African Leaders Initiative (Yali)
- Entrepreneurship and Marketing Management, 2020-11-05, Start and Improve your Business (SIYB)
- Leadership Conference, 2021-04-19, Special Olympics Africa Region
- Effective Human Resource Administration, 2021-02-23, Alison
- Mentorship Principles, 2024-06-13, Adventist Leadership Institute North America
Custom
- Bahlakoana Molapo, Accountant, ICAP, 57348470, molapoBV2@yahoo.com
- Lits’itso Mots’eremeli, Secretary General/CEO, Federation of Lesotho Rugby, 63300525, motseremeli@lesothorugby.co.ls
- Motlatsi John Tsatsi, Program Manager (CAFI Project), Sky Business Inc, 59311874, tsatsijohn3@gmail.com
Personal Information
Passport Number: RC687861
Timeline
HR and Business Development Consultant
Workplace Solutions
08.2025 - Current
Business Development Consultant
Hopes and Solutions Financial Services
04.2025 - 06.2025
Vice President (Volunteer)
Lesotho Youth Cooperative Alliance
03.2025 - Current
Board Member
BOLESWA
12.2024 - Current
General Manager
Tumane Finance
08.2024 - 03.2025
Managing Director
Kholo Tsebong Consulting
03.2022 - Current
Business Development Service Provider (BDSP)
Pivot Management and Business Consultancy
01.2022 - 06.2022
Business Incubation Manager
BAM Consultancy
10.2020 - 02.2022
Member of Commission (Board member)
Lesotho Sports and Recreation Commission (LSRC)
03.2019 - 04.2022
HR and Admin Manager
BAM Consultancy
06.2017 - 02.2022
Head of Human Resource and Administration
BAM Consultancy
04.2016 - 06.2017
Secretary General (Volunteer)
Special Olympics Lesotho
02.2016 - 09.2021
HR Officer
BAM Consultancy
02.2015 - 03.2016
Human Resource Administrator
Special Olympics Lesotho
08.2014 - 01.2015
Masters - Business Administration
University of People
Bachelor of Commerce Honors - Human Resource Management
Regent Business School (Honoris United Universities)
BA (Hons) - Human Resource Management
Limkokwing University of Creative Technology (LUCT)
Diploma - Human Resource Management and Labour Laws
Lesotho Institute of Public Administration and Management (LIPAM)
High School -
Bereng High School
High School -
Bereng High School