Mankhahle Veronica Mohale
Maseru
Summary
A highly motivated, results- oriented and dependable professional with a strong and solid educational background that includes a bachelor's degree in business and entrepreneurship. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
2
2
Certification
1
1
TEFL certification
Work History
Sales Consultant
Metropolitan Lesotho
03.2024 - Current
- Engage with prospective clients in order to highlight the features and benefits of various products based on their financial wellness needs in order to support and guide their decision making process
- Sell products in line with client's financial needs by conducting affordability analysis in order to achieve clients' financial goals
- Achieve set targets on production, quality and conversion
- Adhere to compliance requirements in the sales process in line with legislative requirements
- Provide financial advice in line with the engagement strategy to enhance client's financial wellness
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder
- Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Provide authoritative, expertise and advice to clients and stakeholders
- Build and maintain relationships with clients and internal and external stakeholders
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Registration Officer
Ministry of Home Affairs- Department of Livestock
09.2018 - 09.2021
- Coordinated and facilitated the registration of livestock, including cattle, sheep, goats, and pigs
- Processed and recorded the registration of brands, earmarks, and other identifying marks
- Maintained accurate records of registered livestock and brands
- Assisted in the development and implementation of livestock registration systems
- Collaborated with other government agencies and industry stakeholders
- Ensured compliance with relevant laws and regulations
- Provided customer service and support to producers and stakeholders
- Performed other duties as needed
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
Temporary Administrator and Financial Controller
Kuna Sounds
01.2015 - 12.2016
- Directed and oversaw an organization's financial and budgetary activities
- Managing general activities related to making products and providing services
- Consulting with executives, staff, and management about operations
- Analyze financial statements, sales reports, and other performance indicators
- Identify places to cut costs and improve performance, policies, and programs
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Catchment Supervisor - Popa Catchment
Ministry of Forestry
10.2013 - 12.2014
- Succeeded in leading and mentoring a team, ensuring that they understand their roles, and optimize their performances to achieve the set target goals
- Creating and Managing work schedules and recording the workers presence and absenteeism.
- Identifying opportunities and projects that address catchment issues, and contributing to project design and development
- Leading and coordinating catchment partnerships, and developing and maintaining relationships with community leaders and stakeholders
- Creating and updating catchment plans and visions, and presenting data and evidence to support decisions
- Keeping good records and managing projects.
- Delegating tasks and work schedules amongst catchment workers.
- Oversaw daily operations of the catchment, ensuring smooth workflow and timely completion of tasks.
Librarian
Holy Family High School
01.2010 - 08.2010
- Selected, organized, and maintained a variety of resources, including print, audio-visual, online, and e-learning materials
- Helped students and teachers find and use materials, and providing instruction on how to evaluate and use information
- Worked with teachers and other staff to ensure the library supports the school's curriculum and teaching plans
- Encouraged students and staff to use the library for both leisure and formal study, and creating a productive learning environment
- Attended to questions from students and staff, including helping with research, careers
- Planned social and educational events for the school community
- Catalogued and organized books, materials and other documents for proper library management.
Education
BA - Business and Entrepreneurship
National University of Lesotho
Maseru10.2023
Associate of Arts - Business Management
Limkokwing University of Creative Technology
Maseru09.2013
COSC -
Holy Family High School
St. Monica- Maputsoe10.2009
Skills
- Verbal Communication Skills
- Non-verbal Communication Skills
- Written Communication Skills
- Analytical Thinking
- Critical Thinking
- Corporate Governance Capabilities
- Positive Thinking
- Strong Articulation Skills
- Self Confidence
- Meeting Timescales
- Business Leadership
- Business Calculations
- Business Economics
- Small Business Management
- Marketing Principles
- Management Accounting
- Creativity and Innovation
- Human Resource Management
- Services Marketing
- Organizational Behavior
- Time Management
- Strategic Management
- Customer relationship management
- Objection handling
Personal Information
- Willing To Relocate: True
- Date of Birth: 06/07/90
- Gender: Female
- Nationality: Mosotho
- Driving License: Code B
Professionalcompetencies
- Technical Skills
- Business Leadership
- Business Calculations
- Business Economics
- Small Business Management
- Marketing Principles and Procedures
- Management Accounting
- Risk Management
- Operations Management
- Law of Business Entries
- Creativity and Innovation in Entrepreneurship
- Investment Planning and Development
- Human Resource Management
- Services Marketing
- Organizational Behavior
- Performance Management
- Financial Management
- Business Control and Organisation
- Business Policy and Strategic Management
- Customer Intimacy
Certification
White belt certification
TEFL certicifacation
Accomplishments
- Achieved set targets by completing target standards with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
sesotho
Bilingual or Proficient (C2)
Affiliations
- Techer Record
Timeline
Sales Consultant
Metropolitan Lesotho
03.2024 - Current
Registration Officer
Ministry of Home Affairs- Department of Livestock
09.2018 - 09.2021
Temporary Administrator and Financial Controller
Kuna Sounds
01.2015 - 12.2016
Catchment Supervisor - Popa Catchment
Ministry of Forestry
10.2013 - 12.2014
Librarian
Holy Family High School
01.2010 - 08.2010
BA - Business and Entrepreneurship
National University of Lesotho
Associate of Arts - Business Management
Limkokwing University of Creative Technology
COSC -
Holy Family High School
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