Mampoti Molibeli

a) To ensure that the branch protection and security procedures are followed at all times to ensure that the bank’s assets and staff are protected

b) To ensure that all staff comply with all banking procedures and policies

c) To ensure that the branch operates within authorised cash limits

d) To ensure that effective cash management is practiced

e) Responsible to see that the operational function of the branch is managed to its optimal level

f) To enforce the Banks Strategic direction in the Branch Network

g) To meet the Bank’s short and long term goals

h) To ensure that the workflow between the branch and back office is at optimal levels

i) To create an environment that allows the generation of Innovative ideas

j) To appoint, mentor and lead your team of people responsible for the day to day management of your branch

k) To enhance the service delivery across all functional areas within the branch of Lesotho Postbank, by radically redefining the service culture and ethos within the bank, and championing the cause.

The Senior Customer Consultant is the team leader who is a first line supervisor of the frontline team members. This involves the caring and growing of direct reports through providing means and ability and holding the team members accountable for increasing sales volumes, providing exceptional customer service and maintaining process standards and adheres to LPB ’s values.

To develop enduring and rewarding relationships with customers by effectively selling and cross selling LPB solutions to meet the needs/aspirations of the customer. Provides a face to face customer service. The sales process is complimented by the consultant delivering an exceptional customer experience that will lead to the achievement of Branch goals/targets and LPB business objectives.

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs correctly and processing their requests efficiently according to LPB Policies and Procedures. The role includes all aspects of customer service such as information changes on customer profiles, account queries, customer complaints etc.

Assisting in the migration of customers from savings books to debit cards.

Monitoring reconciliations all accounts.

-Follow-up o creditors and debtors and updating the ledger

-Cash book and control of petty cash

-Cash up and controlling of daily banking

-Preparation of VAT returns

-Responsible for payments and clearing of cheques

Responsible for sales, records keeping and salary payments

-Monitoring bank transactions and accounting package

-Preparation of VAT returns

Collection of household item prices, capturing and analyzing.