Summary
Overview
Work History
Education
Skills
References
Timeline
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Mamarata Noko

Mamarata Noko

Maseru,Lesotho

Summary

Retail Manager with extensive experience at Shoprite, specializing in inventory management and vendor negotiation. Achievements include significant improvements in customer service and operational efficiency, leading to increased client retention. Proven ability to manage budgets effectively while fostering strong team dynamics in high-pressure settings.

Overview

14
14
years of professional experience

Work History

Retail Manager

Fast-Growing Food Retailer
04.2023 - Current
  • Achieved improved customer turnaround time by intelligently utilizing available resources.
  • Attracted new customers and retained existing ones through proactive follow-up calls and product suggestions.
  • Demonstrated conflict resolution and negotiation skills in a fast-paced retail environment.
  • Focused on teamwork and attention to detail to enhance operational efficiency.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw inventory management, including ordering, receiving, and stock optimization.

Stores Administrator

Maliba Lodge
Leribe
01.2022 - 03.2023
  • Managed purchasing budget in collaboration with accounting department.
  • Implemented effective purchasing policies and procedures per lodge standards.
  • Monitored vendors for quality, service, and pricing compliance with specifications.
  • Obtained competitive quotations to secure top-quality products for lodge operations.
  • Established contracts to negotiate reduced pricing across hotel departments.
  • Ensured daily dispatch of authorized purchase orders to respective suppliers.
  • Verified regular updates of quotations and maintenance of supplier price lists.
  • Oversaw procurement processes at Lesotho’s largest 5-star lodge, attracting international visitors.
  • Managed cash register operations by training new employees on proper use of registers.
  • Monitored and maintained store inventory levels, including ordering, receiving and restocking merchandise.

Administration Manager

Shoprite Group of Companies
Botha Bothe & Mokhotlong
07.2018 - 01.2020
  • Company Overview: The largest chain store in Africa.
  • The largest chain store in Africa.
  • Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
  • Performed budgeting duties including forecasting expenditures and preparing financial reports.
  • Maintained an accurate database of company documents such as contracts, invoices, vendor agreements .
  • Performed periodic audits of cash drawers to ensure proper accountability of funds.
  • Monitored daily cash flow, prepared bank deposits and balanced tills.
  • Reconciled discrepancies between physical count of inventory and book value counts on hand.
  • Performed regular audits of cash drawers to ensure accuracy of funds.

Trainee Manager

Shoprite Group of Companies
Botha Bothe & Mokhotlong
01.2016 - 06.2018
  • Company Overview: The largest chain store in Africa.
  • Promoted to oversee daily operations in the subsidiary of the largest chain store in Africa.
  • Managing a total of thirty-nine staff, including cashiers, shelf packers, front end controllers and money market clerks.
  • Implemented and maintained all administrative systems, procedures, and policies.
  • Implemented and maintained financial budgets and the loss control systems.
  • Conducted audits and investigation on distribution center’s processes and claims.
  • Monitored and analyzed administrative processes to limit unnecessary errors and risks.
  • Investigated and implemented new processes to reduce and assist high claiming customers to ensure satisfactory customer service.
  • Functioned as a custodian for customer service.
  • The largest chain store in Africa.

Cashier

Shoprite
01.2014 - 01.2016
  • Ringing up items; packaging of sold items; issuing change and processing different payment types; pricing items.

Human Resources Intern

Transnet Port Terminals
01.2011 - 01.2012
  • Managed General Manager Human Resources itinerary.
  • Assisted recruitment specialists in shortlisting candidates.
  • Assisted in administering aptitude tests.

Education

Diploma in Public Management - Management Science

Durban University
South Africa
04-2011

Skills

  • Inventory management and sales forecasting
  • Vendor negotiation and budget management
  • Customer service and cash handling
  • Team building and business administration
  • Financial records oversight
  • Cash management
  • Budgeting and cost control

References

References available upon request.

Timeline

Retail Manager

Fast-Growing Food Retailer
04.2023 - Current

Stores Administrator

Maliba Lodge
01.2022 - 03.2023

Administration Manager

Shoprite Group of Companies
07.2018 - 01.2020

Trainee Manager

Shoprite Group of Companies
01.2016 - 06.2018

Cashier

Shoprite
01.2014 - 01.2016

Human Resources Intern

Transnet Port Terminals
01.2011 - 01.2012

Diploma in Public Management - Management Science

Durban University

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Mamarata Noko