Summary
Overview
Work History
Education
Skills
Websites
Personal Information
References
Certification
Work Availability
Interests
Timeline
SeniorSoftwareEngineer
MAMANKO EMELY POKANE

MAMANKO EMELY POKANE

Hlotse

Summary

Versatile and dedicated professional with a strong background in office administration, network marketing, farming, and online business management. Over 10 years of experience in diverse roles, including Office Administrator, Store Coordinator, Workshop Administrator, Housekeeping & Laundry Supervisor, and SHE Rep Assistant, with a proven track record in customer service, financial management, inventory control, and health and safety compliance. Skilled in fostering strong client relationships, leading teams, and implementing effective organizational processes. Adept at using digital marketing strategies and maintaining high standards of housekeeping and environmental sustainability. Holds a Diploma in Office Administration and Management and a Certificate in Health, Safety, and Security Management. Seeking a challenging position where I can leverage my multifaceted expertise in office administration, customer service, and health and safety management to contribute to organizational efficiency and growth. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Network Marketing, Farming and Online Businesses

Independent Freelancing
07.2023 - Current
  • Successfully Identified and connected with potential clients and recruits, fostering strong relationships that boosted network growth and customer loyalty
  • Promoted and sold products through effective marketing campaigns, achieving significant sales growth and expanding market reach
  • Trained new recruits and team members, providing ongoing support that improved team performance and goal achievement
  • Organized and participated in events and product launches, enhancing team engagement and product awareness
  • Developed farming plans, managed resources, and implemented sustainable practices, increasing productivity and sustainability
  • Managed crop cultivation and livestock care, ensuring high-quality produce and contributing to farm profitability
  • Conducted market research, selling produce and livestock through diverse channels to maximize revenue
  • Maintained detailed records of farming activities, expenses, and sales, ensuring compliance with regulations
  • Developed business plans, managed websites and e-commerce platforms, and executed digital marketing campaigns to increase online sales
  • Tracked finances, managed budgets, and provided exceptional customer service, enhancing satisfaction and retention.

Office Administrator

Hlotse Agrishop
05.2020 - 06.2023
  • Greet and assist customers, providing detailed product information to enhance satisfaction
  • Handle customer inquiries and complaints effectively, ensuring high satisfaction and repeat business
  • Process sales transactions efficiently, including cash, credit, and debit payments, while maintaining accurate financial records
  • Assist customers with product selection based on their needs, fostering loyalty and increasing sales
  • Answer incoming phone calls promptly and professionally, managing orders and inquiries, and providing information on product availability and prices
  • Maintain accurate financial records, reconcile daily transactions, and prepare financial statements and reports to ensure compliance
  • Organize files, manage inventory, handle correspondence, and assist with reports to streamline office operations and communication.

Store Coordinator & Workshop Administrator

Liqhobong Diamond Mine- Basil Read Mine
02.2018 - 03.2020
  • Ensure stock is organized and secure, receiving, distributing, and returning stock as applicable, and recording all transactions accurately in the software system
  • Maintain and monitor stock inventory, conducting daily diesel stock counts and periodic stores item counts, and preparing reconciliations
  • Analyze trends and assist buyers and production accountants with analysis to support informed decision-making
  • Distribute spares according to maintenance schedules, ensuring that critical spares are always available
  • Ensure compliance with Stores and SHE policies, procedures, and best practices, reporting any irregularities promptly
  • Maintain high standards of housekeeping to ensure a clean and organized stores and diesel environment, reporting any suspected wastage or theft
  • Prepare financial reports at the end of each month, ensuring accurate and timely reporting.

Housekeeping & Laundry Supervisor , and a SHE Rep Assistant

Compass Group (LMDC)
06.2017 - 01.2018
  • Established work logs, checklists, and prepared Material Safety Data Sheets (MSDS), ensuring systematic operations in the housekeeping/laundry department
  • Recorded workloads, checked housekeeping standards, and supported Safety, Health, and Environment (SHE) monitoring in mining operations and contractor areas
  • Participated in setting Health and Safety objectives, ensured legal compliance, and maintained adherence to Safety and Health legislation and management plans
  • Managed follow-ups from risk assessments, accident investigations, inspections, and audits, implementing effective corrective and preventive measures
  • Administered the incidents register, analyzed trends, advised on corrective actions, and compiled reports for Health and Safety audits, ensuring compliance with legal requirements.

Store Lady & SHE Rep

Eurest Support Services Lesotho
02.2017 - 05.2017
  • Maintained cleanliness and organization in the store area, ensuring items were packed neatly and shelves were properly labeled
  • Monitored stock levels for diesel and other items, advising department heads promptly to initiate orders as needed
  • Conducted accurate quarterly stock counts, maintaining detailed records of variances and promptly reporting findings to the Procurement Manager
  • Supported Health and Safety (SHE) monitoring within mining operations, assisting with compliance oversight and emergency response coordination, ensuring a safe working environment.

Camp and Site Receptionist

ESS Lesotho (Liqhobong Diamond Mine)
08.2014 - 01.2017
  • Handle office interactions with outside visitors
  • Greeting and directing guests, answering phone inquiries or complains in a professional manner
  • Operate and maintain office equipment
  • Facilitate all the camp requisition, for clients and visitors
  • Greeting people with a smile always and warm courtesy
  • Analyze trends and assist buyers and production accountants with analysis
  • Ensure that spares are distributed as according to maintenance schedules
  • Ensure critical spares are always available
  • Ensure compliance and adherence to Stores and SHE policies, procedures and best practices and report any irregularities
  • Maintain high standards of housekeeping to ensure a clean and organised stores and diesel environment
  • Report any suspected wastage and theft.

Snow Pass Administrator

Afriski Mountain Resort
04.2014 - 07.2014
  • Cashiering snow tickets to visitors and employees
  • Balancing and submitting daily report to management
  • Filing and capturing data each day
  • Doing costing and submitting monthly report of the expenses incurred
  • Advising on the best system of capturing data and marketing
  • Perform any other miscellaneous tasks as required.

Office Administrator

Kct Carriers&Plant and Hire
07.2013 - 03.2014
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.

Education

Diploma in Office Administration and Management -

Lerotholi Polytechnic

Certificate in Health, Safety and Security Management -

Institute of Business Management

C.O.S.C -

Khethisa High School

Skills

  • Communication Skills and Teamwork
  • Problem-Solving and Flexibility
  • Initiative and Emotional Intelligence
  • Time Management and Professionalism
  • Attention to Detail and Customer Service Orientation
  • Critical Thinking and Creativity
  • Active Listening and Adaptability
  • Conflict Resolution and Negotiation Skills
  • Dependability and Work Ethic
  • Interpersonal Skills and Stress Management

Personal Information

  • Date of Birth: 07/24/93
  • Gender: Female
  • Nationality: Mosotho
  • Driving License: Code B

References

  • Madiba Munyaradzi, Basil Read Mining, Workshop Manager, +27605827457
  • Mr. Teboho Koali, Liqhobong Mine, Project Manager, +266 58818286
  • Mr. Hlabathe Makibi, KCT Plant Hire, Director, +266 58091777

Certification

Certificate in Hospitality and hotel management

Certificate in fire fighting

Certificate in house keeping

Certificate in care giving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Team building, leadership, Training, creating positive work environment

Timeline

Network Marketing, Farming and Online Businesses

Independent Freelancing
07.2023 - Current

Office Administrator

Hlotse Agrishop
05.2020 - 06.2023

Store Coordinator & Workshop Administrator

Liqhobong Diamond Mine- Basil Read Mine
02.2018 - 03.2020

Housekeeping & Laundry Supervisor , and a SHE Rep Assistant

Compass Group (LMDC)
06.2017 - 01.2018

Store Lady & SHE Rep

Eurest Support Services Lesotho
02.2017 - 05.2017

Camp and Site Receptionist

ESS Lesotho (Liqhobong Diamond Mine)
08.2014 - 01.2017

Snow Pass Administrator

Afriski Mountain Resort
04.2014 - 07.2014

Office Administrator

Kct Carriers&Plant and Hire
07.2013 - 03.2014

Diploma in Office Administration and Management -

Lerotholi Polytechnic

Certificate in Health, Safety and Security Management -

Institute of Business Management

C.O.S.C -

Khethisa High School

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