Summary
Overview
Work History
Education
Skills
Websites
Keycompetencies
Personal Information
References
Languages
Work Availability
Timeline
Generic

MAMANKO EMELY POKANE

Hlotse

Summary

Versatile and dedicated professional with a strong background in office administration, network marketing, farming, and online business management. Over 10 years of experience in diverse roles, including Office Administrator, Store Coordinator, Workshop Administrator, Housekeeping & Laundry Supervisor, and SHE Rep Assistant, with a proven track record in customer service, financial management, inventory control, and health and safety compliance. Skilled in fostering strong client relationships, leading teams, and implementing effective organizational processes. Adept at using digital marketing strategies and maintaining high standards of housekeeping and environmental sustainability. Holds a Diploma in Office Administration and Management and a Certificate in Health, Safety, and Security Management. Seeking a challenging position where I can leverage my multifaceted expertise in office administration, customer service, and health and safety management to contribute to organizational efficiency and growth. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Personable Office Administrator with Number years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Office Administrator

Hlotse Agrishop
Hlotse , Leribe
07.2022 - Current
  • Greet and assist customers, providing detailed product information to enhance satisfaction
  • Handle customer inquiries and complaints effectively, ensuring high satisfaction and repeat business
  • Process sales transactions efficiently, including cash, credit, and debit payments, while maintaining accurate financial records
  • Assist customers with product selection based on their needs, fostering loyalty and increasing sales
  • Answer incoming phone calls promptly and professionally, managing orders and inquiries, and providing information on product availability and prices
  • Maintain accurate financial records, reconcile daily transactions, and prepare financial statements and reports to ensure compliance
  • Organize files, manage inventory, handle correspondence, and assist with reports to streamline office operations and communication.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Store Coordinator & Workshop Administrator

Liqhobong Diamond Mine- Basil Read Mine
Liqhobong Diamond mine, Butha-buthe
02.2018 - 03.2020
  • Ensure stock is organized and secure, receiving, distributing, and returning stock as applicable, and recording all transactions accurately in the software system
  • Maintain and monitor stock inventory, conducting daily diesel stock counts and periodic stores item counts, and preparing reconciliations
  • Analyze trends and assist buyers and production accountants with analysis to support informed decision-making
  • Distribute spares according to maintenance schedules, ensuring that critical spares are always available
  • Ensure compliance with Stores and SHE policies, procedures, and best practices, reporting any irregularities promptly
  • Maintain high standards of housekeeping to ensure a clean and organized stores and diesel environment, reporting any suspected wastage or theft
  • Prepare financial reports at the end of each month, ensuring accurate and timely reporting.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.

Housekeeping & Laundry Administrative Assistant

Compass Group (LMDC)
Liqhobong Diamond mine, Buthabuthe
03.2017 - 01.2018
  • Established work logs, checklists, and prepared Material Safety Data Sheets (MSDS), ensuring systematic operations in the housekeeping/laundry department
  • Recorded workloads, checked housekeeping standards, and supported Safety, Health, and Environment (SHE) monitoring in mining operations and contractor areas
  • Participated in setting Health and Safety objectives, ensured legal compliance, and maintained adherence to Safety and Health legislation and management plans
  • Managed follow-ups from risk assessments, accident investigations, inspections, and audits, implementing effective corrective and preventive measures
  • Administered the incidents register, analyzed trends, advised on corrective actions, and compiled reports for Health and Safety audits, ensuring compliance with legal requirements.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Camp and Site Receptionist

ESS Lesotho (Liqhobong Diamond Mine)
08.2014 - 01.2017
  • Handle office interactions with outside visitors
  • Greeting and directing guests, answering phone inquiries or complains in a professional manner
  • Operate and maintain office equipment
  • Facilitate all the camp requisition, for clients and visitors
  • Greeting people with a smile always and warm courtesy
  • Analyze trends and assist buyers and production accountants with analysis
  • Ensure that spares are distributed as according to maintenance schedules
  • Ensure critical spares are always available
  • Ensure compliance and adherence to Stores and SHE policies, procedures and best practices and report any irregularities
  • Maintain high standards of housekeeping to ensure a clean and organised stores and diesel environment
  • Report any suspected wastage and theft.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Snow Pass Officer

Afriski Mountain Resort
Buthabuthe
04.2014 - 07.2014
  • Cashiering snow tickets to visitors and employees
  • Balancing and submitting daily report to management
  • Filing and capturing data each day
  • Doing costing and submitting monthly report of the expenses incurred
  • Advising on the best system of capturing data and marketing
  • Perform any other miscellaneous tasks as required.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.

Office Administrator

KCT Carriers & Plant Hire
Khanyane, Leribe
07.2013 - 03.2014
  • Successfully operated office machinery like copiers, fax machines, and printers for smooth operations
  • Efficiently handled billings, transport quotations, and client advisories with clarity and accuracy
  • Maintained confidential files, ensuring adherence to privacy policies
  • Ensured a safe work environment for team members, following company and federal workplace laws
  • Analyzed material and personnel needs before projects for efficient planning.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Diploma in Office Administration and Management -

Lerotholi Polytechnic

Certificate in Health, Safety and Security Management -

Institute of Business Management

C.O.S.C -

Khethisa High School

Skills

  • Time Management
  • Office Administration
  • Database entry
  • Office Management
  • File Organization
  • Customer Engagement

Keycompetencies

Office Management, Customer Care, Records and Information Management, Business Accounting, Computyping, Human Resource Management, Organizational Behavior, Workplace Safety Inspections, Accident & Incident Investigations (Basic), Hazards Identification & Risk Assessment(Basic), Occupational Health & Safety Legislation, SHE Representative Roles & Responsbilities, Communication Skills and Teamwork, Problem-Solving and Flexibility, Initiative and Emotional Intelligence, Time Management and Professionalism, Attention to Detail and Customer Service Orientation, Critical Thinking and Creativity, Active Listening and Adaptability, Conflict Resolution and Negotiation Skills, Dependability and Work Ethic, Interpersonal Skills and Stress Management

Personal Information

  • Date of Birth: 07/24/93
  • Gender: Female
  • Nationality: Mosotho
  • Driving License: Code B

References

  • Madiba Munyaradzi, Basil Read Mining, Workshop Manager, +266 58091777 / +27605827457
  • Mr. Teboho Koali, Liqhobong Mine, Project Manager, +266 58818286
  • Mr. Hlabathe Makibi, KCT Plant Hire, Director, +266 58091777

Languages

English
Advanced (C1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Office Administrator

Hlotse Agrishop
07.2022 - Current

Store Coordinator & Workshop Administrator

Liqhobong Diamond Mine- Basil Read Mine
02.2018 - 03.2020

Housekeeping & Laundry Administrative Assistant

Compass Group (LMDC)
03.2017 - 01.2018

Camp and Site Receptionist

ESS Lesotho (Liqhobong Diamond Mine)
08.2014 - 01.2017

Snow Pass Officer

Afriski Mountain Resort
04.2014 - 07.2014

Office Administrator

KCT Carriers & Plant Hire
07.2013 - 03.2014

Diploma in Office Administration and Management -

Lerotholi Polytechnic

Certificate in Health, Safety and Security Management -

Institute of Business Management

C.O.S.C -

Khethisa High School

Similar Profiles

CREATE PROFILE
MAMANKO EMELY POKANE