Customers service consultant
MAKATLEHO LEKHAPELO
BUSINESS Administrator
Maseru
Summary
Proven Data Entry Clerk and Receptionist Administrator with a track record of enhancing workflow efficiency at Vodacom Lesotho and Loti Brick. Excelled in data accuracy and administrative support, significantly improving document processing speed. Skilled in office management and maintaining confidentiality, adept at fostering professional client relations and boosting company image through exceptional service. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Data Entry Clerk
Vodacom Lesotho
11.2020 - 01.2021
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Receptionist Administrator
Loti Brick
01.2020 - 05.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
Associate of Science - Business Management
Limkokwing University of Creative Technology
Maseru, Lesotho 04.2001 -
Skills
Data Entry
Certification
Administrative Assistant Professional
Interests
Data Analyst
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry Clerk
Vodacom Lesotho
11.2020 - 01.2021
Receptionist Administrator
Loti Brick
01.2020 - 05.2020
Associate of Science - Business Management
Limkokwing University of Creative Technology
04.2001 -
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