'Makarabo Maphatsoe
Maseru
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clerk of Works
Lesotho Highlands Development Authority
10.2024 - Current
- Monitored construction activities to ensure compliance with specifications and regulations.
- Conducted site inspections to identify issues and recommend corrective actions.
- Reviewed project documentation for accuracy and completeness prior to implementation.
- Assisted in the development of quality assurance procedures to enhance construction standards.
- Trained the on-site team on safety protocols and best practices for site management.
- Implemented process improvements that enhanced operational efficiency in construction activities.
- Enhanced project efficiency by monitoring progress, identifying issues, and recommending corrective actions.
- Ensured proper handling of materials on-site for minimal waste generation and an environmentally friendly construction process.
- Managed risks by regularly assessing site conditions for potential hazards or issues that could negatively impact project timelines or costs.
Civil Engineering Technician
Maphoi Construction
02.2022 - 09.2024
- Conducted site surveys and assessments to ensure compliance with engineering standards and regulations.
- Assisted in the preparation of detailed drawings and specifications using AutoCAD and other design software.
- Collaborated with project managers to develop project timelines and resource allocation strategies.
- Reviewed construction plans for accuracy, identifying discrepancies, and recommending design modifications.
- Implemented quality control measures to ensure materials met required specifications and safety standards.
- Streamlined documentation processes, enhancing project tracking efficiency and reducing errors in reporting.
- Inspected project sites to monitor progress and adherence to design specifications, safety protocols and state sanitation standards.
- Optimized construction processes by conducting regular site visits to monitor progress and ensure compliance with design specifications.
- Facilitated smooth communication with stakeholders by preparing clear reports detailing project progress, issues encountered, and proposed solutions.
- Improved project efficiency by assisting in the development and implementation of civil engineering plans and designs.
- Participated in continuing education opportunities such as workshops or seminars to stay updated on industry trends and best practices, ultimately benefiting project outcomes.
- Enhanced quality control processes by conducting thorough inspections of completed works prior to final approval from clients or regulatory agencies.
- Supported project safety measures by participating in risk assessments and implementing mitigation strategies as needed.
- Obtained quotes for project materials and communicated with suppliers to determine best pricing.
- Contributed to successful project completions by providing accurate technical support, calculations, and documentation.
- Determined building materials needed for projects.
Key accounts Manager
Econet Telecom Lesotho
01.2020 - 01.2021
- Responsibilities:
- Maintain a long relationship, maximize sales and increase opportunities within customers.
- Increase customer satisfaction.
- Communication with customers on issues that affect their service
- Prepare statements for customers
- Issue monthly reports on customer performance
- Negotiated contracts and agreements, ensuring alignment with company objectives and client needs.
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
Foreman
Skyline construction
01.2018 - 01.2020
- Responsibilities:
- Supervise overall operations on the road, maintaining a healthy environment
- Assure safety measures were followed
- Report work progress on weekly basis
- Determine the time limit for the tasks, making sure they were completed on a decided time frame
- Mentored junior staff in best practices and safety procedures, fostering team development.
- Conducted site inspections to ensure compliance with quality standards and regulations.
- Resolved on-site issues through strategic problem-solving and collaboration with stakeholders.
- Led toolbox meetings to promote safety awareness and teamwork among crew members.
- Checked equipment to determine if maintenance was required.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Reviewed project details to specify correct materials and equipment for job sites.
Intern
United consultancy
01.2014 - 07.2014
- Responsibilities:
- Attend site inspections, investigations and monitoring
- Review, prepare and modify designs
- Conduct tests to measure physical strength such as tensile and compressive strength of material.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Supported customer service improvements with detailed feedback analysis.
- Enhanced team productivity by assisting with organization of project documentation.
Education
Diploma - Civil Engineering
Lerotholi Polytechnic
Maseru01-2015
Skills
- Effective communication
- Analytical problem solving
- Proficient in AutoCAD
- Consultative sales approach
- Experience with concrete technology applications
- Quality control
- Responsive to new challenges
- Defect identification
- Environmental compliance
- Sustainability practices
- Contract administration
- Customer relations
- Worksite safety
- Critical thinking
- Crew leadership
- Experience in managing commercial and residential developments
Certification
- University of Columbia- Coursera, 2025, Construction Project Management
- Google-Coursera, 2024, Foundations of Digital Marketing and E-Commerce
- Traversing Liminality Alumni 2024 Cohort
- UCT-Coursera, Aug 2023-sep 2023, Climate change and mitigation in developing countries
- Alison, Jul 2022, Certificate, climate change and personal responsibilities
- TEFL International Institute-teacher record, Nov 2022, Certificate, teaching English as a foreign language/TEFL instructor
References
Chakala Mphafi, Civil Engineer, LHDA
+266 5806 2531
Rethabile Maphoi, Managing Director, Maphoi Construction
+266 5662 0606
Makhoarai Kobiso, HVC Manager, ETL
+266 6222 1121
Timeline
Clerk of Works
Lesotho Highlands Development Authority
10.2024 - Current
Civil Engineering Technician
Maphoi Construction
02.2022 - 09.2024
Key accounts Manager
Econet Telecom Lesotho
01.2020 - 01.2021
Foreman
Skyline construction
01.2018 - 01.2020
Intern
United consultancy
01.2014 - 07.2014
Diploma - Civil Engineering
Lerotholi Polytechnic
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