Mabakoena Moonyane

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Mitigated business risks by working closely with staff members and assessing performance.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced operational risks while organizing data to forecast performance trends.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Resolved customer service escalations to promote mutually beneficial outcomes.

Supervise all activities of the securities trading platform and ensure availability, effectiveness and accuracy of trading floor information.

· Ensure that all activities of the trading floor are captured and recorded to ensure fair and transparent trading of securities.

· Ensure that allocation reports are delivered to MSM

· Ensure that all trades are captured and matched in the Central Securities Depository (CSD) for settlement.

· Participate in the evaluation of listing applications.

· Participate in market canvassing and roadshows.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Applied effective time management techniques to meet tight deadlines.
• Developed and maintained courteous and effective working relationships.

· Participate in the preparation and review of National Development Planning guidelines

· Contribute in the development, review and harmonization of different long and medium term ministerial plans and strategies

· Contribute in the maintenance of national Monitoring and Evaluation System (NMES) and management information system

· Support data collection, analysis and dissemination to inform planning and budgeting processes

• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Proven ability to develop and implement creative solutions to complex problems.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.

· Auction Securities based on liquidity forecasting recommendations (T-Bills and Bonds)

· Undertake secondary market operations

· Administer, operate and monitor daily operations of Central Securities Depository (CSD)

• Conducted broad‐based economic research and prepared articles, digests and reports for management, specialty publications and clients.
• Translated economic evidence-based findings into comprehensible narrative to communicate policy and project development.
• Provided technical support to increase policy impact through high-level economic and public policy advice and analysis.
• Designed and improved models to further strengthen macroeconomic analysis.

· Policy analysis and research (data collection and analysis)

· Policy framework development

· Sector policies development and review guidance

· Development and maintenance of a system of economic models appropriate to the needs of economic policy formulation of the government.

· Provision of information and regular reports on the forecasts and analysis prepared by the division.

· Provision of policy Advice

· Macroeconomic policy and Analysis

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Managed time efficiently in order to complete all tasks within deadlines.
• Applied effective time management techniques to meet tight deadlines.

· Collects and updates Economic and Social data

· Participates in the preparation and implementation of projects

· Takes part in the budget preparation and aid program discussions

· Write research papers on topical, economic and social issues

· Participates in the Monitoring and Evaluation of projects