Lerato g Qhena 50585472
Guest House And Property Manager
Masianokeng,Maseru
Summary
Dynamic professional with extensive experience as a Guest House Manager at Rasmeni And Son's Guesthouse, excelling in booking management and guest complaint resolution. Proven track record of enhancing guest satisfaction through personalized service and effective communication, while streamlining operations to boost revenue and foster repeat business.
Experienced with guest house operations, including managing staff and ensuring guest satisfaction. Utilizes strong leadership and organizational skills to maintain high standards of service. Track record of successfully adapting to dynamic environments and resolving issues promptly.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Guest House Manager and Property Manager
Rasmeni And Son's Guesthouse and Rasmeni Property
04.2025 - Current
- Maintained high levels of cleanliness and hygiene throughout the property, adhering to industry standards.
- Streamlined booking processes to enhance efficiency and reduce errors in reservations.
- Cultivated a welcoming atmosphere by designing aesthetically pleasing common areas that catered to diverse preferences of guests.
- Increased guest satisfaction by implementing personalized service and attention to detail.
- Trained staff members on best practices in customer service, resulting in improved guest feedback scores.
- Ensured compliance with local regulations and safety requirements for a secure environment for guests and staff alike.
- Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Financial Advisor
SPIDDI Investments and Metropolitian Lesotho
09.2018 - 05.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
Community Mobilization Officer
World Vision Lesotho
06.2022 - 11.2022
- Enhanced community engagement by organizing and implementing various outreach programs.
- Trained and supervised staff members and volunteers, fostering a collaborative work environment focused on achieving goals.
- Organized events such as workshops, seminars, and trainings to provide valuable resources to community members.
- Collaborated with government agencies to ensure compliance with regulations pertaining to social services programs in the communities served.
Project Facilitator
World Vision Lesotho
10.2019 - 12.2019
- Identified areas in need of improvement and implemented solutions.
- Planned and facilitated workshops in accordance with curricula, employing varied methods to maximize attendance.
- Planned special events for program participants based on changing needs, times of year, and availability.
- Optimized project outcomes with thorough risk assessments, contingency planning, and proactive issue resolution.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
Community Development Facilitator
World Vision Lesotho
12.2007 - 09.2015
- Developed tailored training materials, fostering skill development and knowledge sharing among participants.
- Promoted gender equality through the integration of inclusive practices in all aspects of project implementation.
- Attended conferences and industry events to discuss consulting opportunities.
- Collaborated with multidisciplinary teams to design, implement, and evaluate sustainable development projects.
- Delivered impactful presentations at conferences and seminars to share best practices and lessons learned from completed projects.
Education
Post Graduate Diploma In Project Management - Project Management
Institute Of Development Management
Lesotho, Maseru 04.2001 -
First Aid
STW Training World, East Gate
Eastern Cape, Cradock09-2025
Bachelor of Arts - Business And Entrepreneurship
National University Of Lesotho
Lesotho 04.2001 -
Diploma In Business Management
Technical Institute Of Leloaleng
Lesotho, Quthing10-2016
Community Based Work With Children And Youth
University Of Kwazulu Natal
Durban07-2014
Skills
Booking management
refrees
Mr. Chief Molapo
Sponsorship and safeguarding Coordinator
World Vision Lesotho
Contact: 00266 5914 3150
chief_molapo@wvi.org
Miss. Moliehi Selebalo
Sponsorship Officer, Senko Cluster
World Vision Lesotho
Contact : 00266 5814 7685
moliehi_selebalo@wvi.org
Mr. Mohlanka Phakisi
Alpha and Omega Ministries
contact : 00266 5057 6081
Maseru, Lesotho.
Timeline
Guest House Manager and Property Manager
Rasmeni And Son's Guesthouse and Rasmeni Property
04.2025 - Current
Community Mobilization Officer
World Vision Lesotho
06.2022 - 11.2022
Project Facilitator
World Vision Lesotho
10.2019 - 12.2019
Financial Advisor
SPIDDI Investments and Metropolitian Lesotho
09.2018 - 05.2023
Community Development Facilitator
World Vision Lesotho
12.2007 - 09.2015
Post Graduate Diploma In Project Management - Project Management
Institute Of Development Management
04.2001 -
Bachelor of Arts - Business And Entrepreneurship
National University Of Lesotho
04.2001 -
First Aid
STW Training World, East Gate
Diploma In Business Management
Technical Institute Of Leloaleng
Community Based Work With Children And Youth
University Of Kwazulu Natal