LERATO MELAO
Summary
To build a career in a growing organization,where I can Get Opportunities to prove my abilities by accepting challenges,fulfilling the company goals and climb the career ladder through continuous learning and commitment. Processing and filling documentation required for All Visa applications and Work Permits in a timely fashion. Provide exceptional service and quality obtained from years of hands-on experience in visa applications industry.
Overview
8
8
years of professional experience
Work History
TRAVEL AGENT
SKYWAYS TRAVEL & TOURS
01.2022 - Current
- Handles travel issues,conflicts,complains cancellations and refunds
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- handling and responsible to all matters relating to clients' Lesotho residence permits,work permits and their renewal
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- maintained accurate records of bookings,payments,transactions,phones calls and meetings.
Executive Assistant
Wondertech
06.2020 - 01.2022
- I was responsible for applying the Executive and foreign stuff's work permits,residence permit also making sure that they are always upto date.
- Transcribed meeting minutes to support sales and senior management teams.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Worked with senior management to initiate new projects and assist in various processes.
-
Sales and Office Assistant
Tikoe River Stones
10.2015 - 03.2017
- Supported staff on special assignments and ad hoc projects.
- Input data into spreadsheets and databases.
- Boosted employee morale with thoughtful event planning and team-building activities.
- Created and maintained detailed records of all office activities.
Education
CERTIFICATE - FARES,TICKETING & RESERVATIONS ON GALILEO
DEVELOPMENT & TRAINING STRATEGIES
JOHANNESBURG SOUTH AFRICA02.2023
DIPLOMA - Fashion Design
Lady D Fashion And Design Academy
Maseru Lesotho11.2018
COSC - COSC
Adventville High School
Maseru12.2013
High School Diploma -
Holy Family High School
Leribe Lesotho01.2008
Skills
- Corporate Travel
- Lesotho and SA visa self-taught agent
- Regulatory Compliance
- Interpersonal communications
- Client Relationship Building
- Travel Itineraries
- Fashion designer
- Microsoft office
- Driver's License Code B-9 years
Languages
English
Native language
English
Proficient
C2
Timeline
TRAVEL AGENT
SKYWAYS TRAVEL & TOURS
01.2022 - Current
Executive Assistant
Wondertech
06.2020 - 01.2022
Sales and Office Assistant
Tikoe River Stones
10.2015 - 03.2017
CERTIFICATE - FARES,TICKETING & RESERVATIONS ON GALILEO
DEVELOPMENT & TRAINING STRATEGIES
DIPLOMA - Fashion Design
Lady D Fashion And Design Academy
COSC - COSC
Adventville High School
High School Diploma -
Holy Family High School
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