Lehlohonolo Mahlaba
Maseru,A
Summary
Proven Credit Controller at Alliance General Insurance Company, adept in risk evaluations and fostering client relations, enhanced operational efficiencies by over 92%. Leveraged advanced Excel knowledge and a continuous improvement mindset to optimize credit control processes and debt recovery, significantly improving cash flow and customer satisfaction.
Versatile Credit Controller with talent for achieving exceptional results with tough caseloads. Persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Credit Controller
Alliance General Insurance Company
10.2021 - Current
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reached out to customers to check on payments and convey options.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Completed in-depth research of issues to develop accurate and effective solutions.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Reviewed customer accounts for compliance with repayment obligations.
- Optimized credit approval and collection processes, improving operational efficiencies by over 92%.
- Performed checks of customer creditworthiness and current situations.
- Ensured compliance with relevant financial regulations and legislation in all credit control activities.
- Played an integral role in improving the company''s cash position by successfully negotiating mutually beneficial payment terms with clients.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
- Improved cash flow by implementing efficient credit control policies and procedures.
- Reviews the aged analysis debtors and take prompt actions on all overdue accounts.
- Regular follow-up calls on all outstanding debts on behalf of the company.
- Capture brokers bordereaux and client's payments received via various company bank accounts.
- Liaise with underwriting team to always ensure clean debtors age analysis report.
- Process monthly commission payments to brokers.
- Promptly process refunds to clients where they are due.
- Request and facilitate reinsurance payments in the compay system and initiate those payments in the bank ( Standard Lesotho Bank).
Mathematics and Physical Science Teacher
Masana Academy
02.2019 - Current
- Provided individualized support for struggling students through tutoring sessions and tailored instruction, boosting their confidence and academic success.
- Collaborated with colleagues to develop interdisciplinary lesson plans, fostering a comprehensive understanding of scientific principles.
- Implemented inquiry-based learning techniques to stimulate critical thinking and foster problem-solving skills among students.
- Developed relationships with local industry professionals to bring guest speakers into the classroom, exposing students to real-world applications of physical science concepts.
- Enhanced student learning experiences with hands-on experiments and demonstrations in physical science concepts.
- Served as a mentor for new teachers within the department, offering guidance on best practices and sharing resources for effective teaching strategies.
- Implemented effective classroom management strategies to maintain focus on learning objectives while fostering a safe environment conducive to intellectual growth.
- Implemented differentiated instruction to meet needs of diverse learners.
- Provided one-on-one attention to students, while maintaining overall focus on entire group.
- Communicated with parents and guardians regarding student progress and behavioral issues.
- Devised and implemented classroom management strategies, maintaining safe and pleasant learning environment.
- Integrated Smartboard and other instructional technologies into classroom.
- Planned and supervised class projects, field trips and visits by guest speakers.
- Administered and interpreted assessment results to determine learners' challenges.
- Increased parent satisfaction through well-organized IEP meetings and family conferences focused on improving parent-child bonding skills.
Education
Chartered Global Management Accountant - CIMA’s CGMA Strategic Level
CENTRE FOR ACCOUNTING STUDIES
MASERU LESOTHOCertificate in Customer Service - CUSTOMER SERVICE
COMPUTER BUSSINESS SOLUTION
MASERU LESOTHO10.2023
Certificate of Proficiency - Short-Term Insurance
THE INSURANCE INSTITUTE OF ZIMBABWE
ZIMBABWE 10.2022
Chartered Global Management Accountant - CIMA’s CGMA® Management Level
CENTRE FOR ACCOUNTING STUDIES
MASERU LESOTHO11.2021
Chartered Global Management Accountant - CIMA's CGMA Operational Level
CENTRE FOR ACCOUNTING STUDIES
MASERU LESOTHO11.2019
CIMA CERTIFICATE - The Certificate in Business Accounting
CENTRE FOR ACCOUNTING STUDIES
LESOTHO MASERU03.2018
Skills
- Risk evaluations
- Deadline Oriented Approach
- Account Reconciliation Proficiency
- Advanced Excel knowledge
- Active listening abilities
- Continuous Improvement Mindset
- Debt recovery expertise
- Client Confidentiality Practices
- Credit Control Procedures
- Research abilities
- Follow-up strategies
- Fraud detection techniques
- Customer Relations
- Risk Assessment
- Payment plan creation
- Cross-Functional Communication
- Cross-Functional Collaboration
- Ethical Conduct Standards
- Credit Policy Implementation
- Processing payments
- Adaptability
- Continuous Improvement
- Written Communication
Timeline
Credit Controller
Alliance General Insurance Company
10.2021 - Current
Mathematics and Physical Science Teacher
Masana Academy
02.2019 - Current
Chartered Global Management Accountant - CIMA’s CGMA Strategic Level
CENTRE FOR ACCOUNTING STUDIES
Certificate in Customer Service - CUSTOMER SERVICE
COMPUTER BUSSINESS SOLUTION
Certificate of Proficiency - Short-Term Insurance
THE INSURANCE INSTITUTE OF ZIMBABWE
Chartered Global Management Accountant - CIMA’s CGMA® Management Level
CENTRE FOR ACCOUNTING STUDIES
Chartered Global Management Accountant - CIMA's CGMA Operational Level
CENTRE FOR ACCOUNTING STUDIES
CIMA CERTIFICATE - The Certificate in Business Accounting
CENTRE FOR ACCOUNTING STUDIES
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