Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kabelo Mathetse

Maseru,A

Summary

Dynamic retail supervisor with a proven track record at DHL Lesotho, excelling in customer service and team leadership. Expert in inventory management and visual merchandising, I consistently enhanced customer satisfaction and streamlined operations, ensuring timely order fulfillment and effective issue resolution. Passionate about creating exceptional shopping experiences.

Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.

Customer-focused professional with exemplary history of leading retail teams to unprecedented sales volumes. Deploys strategic long-range planning, expense control, and innovative sales strategies and demonstrates constant readiness to meet consumer needs. Motivates and inspires team members to engage with customers and grow business.

Motivated Retail Supervisor with strong background in directing, training and motivating staff to achieve full potential and meet company goals. Demonstrated ability to optimize store operations, increase sales, improve customer satisfaction levels. Known for exceptional leadership abilities, problem-solving skills and commitment to achieving store targets. Proven history of success in conflict resolution and inventory management.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Retail Supervisor

DHL Lesotho
Maseru
08.2023 - 12.2025
  • Supervised daily operations in a fast-paced retail environment.
  • Trained new staff on customer service and sales techniques.
  • Managed inventory levels and restocked merchandise as needed.

Logistics Customer Service Representative

DHL Lesotho
Maseru
08.2023 - 09.2023
  • Managed customer inquiries regarding shipping and delivery processes.
  • Coordinated logistics operations to ensure timely order fulfillment.
  • Assisted customers in tracking shipments and resolving issues.

Education

CILT Charted in Logistics And Transport Management - Logistics And Supply Chain Management

Institute of Development Management IDM Lesotho
Maseru
07.2016 - 11.2017

Skills

  • Customer service
  • Team leadership
  • Inventory management
  • Visual merchandising
  • Photography techniques
  • Photo editing
  • Lighting setup
  • Customer relationship management
  • Equipment handling

Languages

English
First Language
English
Upper Intermediate (B2)
B2

Timeline

Retail Supervisor

DHL Lesotho
08.2023 - 12.2025

Logistics Customer Service Representative

DHL Lesotho
08.2023 - 09.2023

CILT Charted in Logistics And Transport Management - Logistics And Supply Chain Management

Institute of Development Management IDM Lesotho
07.2016 - 11.2017
Kabelo Mathetse