Sky Diving
Jacob Hlamini
I.T Manager
Maseru,A
Summary
Self-motivated, adopted son in a family of 10 living in South Africa, seeking the next best career opportunity in IT. I am home Schooled, well read and a practical IT professional with a passionate research-oriented background to acquire my know-how Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Self-motivated, adopted son in a family of 10 living in South Africa, seeking the next best career opportunity in IT. I am home Schooled, well read and a practical IT professional with a passionate research-oriented background to acquire my know-how
Overview
2
2
Languages
12
12
years of post-secondary education
11
11
years of professional experience
Work History
I.T Manager
LSP Construction
Maseru , Lesotho
07.2016 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Increased customer satisfaction by resolving [product or service] issues.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Handled day-to-day running of [project or department or task], ensuring high levels of productivity and progression.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Received and processed stock into inventory management system.
- Developed team communications and information for meetings.
IT Technician
KTC Ventures/Electrocorp
Maseru, Lesotho
11.2013 - 05.2016
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
IT Technician
Topline Computers
Maseru, Lesotho
04.2010 - 10.2013
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Configured hardware, devices and software to set up work stations for employees.
- Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Answered and triaged requests for assistance in order to provide top-notch support.
Education
No Degree - Information Technology
Home Schooled
Cape Twon 06.2009 - Current
Skills
Project manager supervision
undefinedAccomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Race Car Driving
Reading
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
I.T Manager
LSP Construction
07.2016 - Current
IT Technician
KTC Ventures/Electrocorp
11.2013 - 05.2016
IT Technician
Topline Computers
04.2010 - 10.2013
No Degree - Information Technology
Home Schooled
06.2009 - Current
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