Microsoft Office
Itumeleng Letsapo
Maseru,Lithabaneng
Summary
Working as a receptionist for Avani , i gained a set of skills including checking in and checking out guests and i got picked as an outstanding performer in communicating well with guests and answering the phone proficiently . Proven success in leadership, operational excellence and organizational development with keen understanding of elements of hospitality industry. Recognized for inspiring management team members to excel and encouraging creative work environment. I learned how to efficiently run a social media platform for a big organization which helped in creating awareness and also increasing sales for that particular organization. Networking became one of my forte's and it also helped increase revenue. i am very good with professional socializing.
Overview
1
1
Language
16
16
years of post-secondary education
4
4
years of professional experience
Work History
Leisure Park Attendent Intern
Boqate Leisure Park
Maseru , non applicable
06.2020 - 09.2020
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Friendly welcomed guests with a glass of water and snacks.
- Answered to inquiries from guests and helped resolved problems or issues if any arisen.
- Helped clean the park on some days by sweeping the guest area
- Served food to visitors and drinks and helped them with whatever they needed.
Receptionist Intern
Avani Lesotho Hotel and Casino
Maseru, Non applicable
02.2020 - 06.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Scheduled and confirmed appointments and meetings for employees.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Resolved customer problems and complaints by referring them to my supervisor.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Events Promoter
FreeLancer
Maseru , non applicble
01.2019 - 02.2020
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Sold tickets for events.
Model
Tgee Modeling Agency
Maseru, non applicable
03.2018 - 01.2020
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Maintained high levels of professionalism in over seven shoots.
- Attended a number designer meetings to determine guidelines for runway shows and presentations.
- Attended a number of casting calls, fittings, shows and shoots over a year period.
Education
Primary Level
Unity English Medium School
Khubetsoana, Maseru 01.2004 - 12.2010
High School Diploma -
Sefika High School
Maseru 01.2011 - 12.2015
Associate Degree in Tourism Management.
Limkokwing University Of Creative Technology
Maseru 08.2016 - 12.2020
Skills
Internet marketing
undefinedSoftware
reading and playing sports.
i enjoy reading books, from fiction books to books based on movies and also motivational books. i play basket ball and i was captain for my basket ball tem in high school for five years, where i obtained gold medals. i further joined the basket ball team in university and got a chance to travel to South Africa for competitions, where i also obtained a gold medal.
Timeline
Leisure Park Attendent Intern
Boqate Leisure Park
06.2020 - 09.2020
Receptionist Intern
Avani Lesotho Hotel and Casino
02.2020 - 06.2020
Events Promoter
FreeLancer
01.2019 - 02.2020
Model
Tgee Modeling Agency
03.2018 - 01.2020
Associate Degree in Tourism Management.
Limkokwing University Of Creative Technology
08.2016 - 12.2020
High School Diploma -
Sefika High School
01.2011 - 12.2015
Primary Level
Unity English Medium School
01.2004 - 12.2010
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