ESTHER NGALULA NYINDU

• Served 50+ patients per day, providing routine dental services, included regular checkup, X-rays, fluoride treatment, sealants, cleaning, and fillings.
• Created individualized treatment plans to maintain or restore oral health of patients
• Promote oral health care and disease prevention by educating patients and population through school and outreach visits, radio presentations, hospital ward visits included dental department.
• Establish Quality improvement project through Comprehensive preventive program for children aged 6-8 years and adolescents aged 12-18 years by reducing extraction rate from 80% to 60% and increasing restoration rate from 4% to 20%, with combination of preventive treatments and restorative care over 6 months blocks repeated annually, for 5 years.
• Performed average of 30 Restorative treatments per week, maintaining success rate of over 90%.
• Maintain treatment success rate above 85% by effectively diagnosing, planning, and executing procedures, ensuring high patient satisfaction and oral health outcomes.
• Performed biopsies to assess patients and identify cancerous growths.
• Provided post-surgery care by prescribing medication to control pain after procedures and called patients 2-3 days to check recovery process.
• Served as on-call dentist 5-6 times per month for emergency treatment of facial lacerations, intraoral lacerations and other orofacial injuries.
• Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
• Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.

• Collaborated effectively with dental and reception teams to build positive, productive working environments.
• Developed proficiency in restorative dentistry by actively participating in diverse dental procedures included extensive cosmetic procedures and prosthodontics such crown, bridge, implant, CEREC under guidance of lead dentist contributing to expanded skills set and deeper understanding of multifaceted treatment.
• Successfully communicating with patients alleviating concerns and clarifying treatment process resulting in 20% increase in patient satisfaction scores

During this period, I assisted in different private sectors to gain more experience:

• Educated patients and families about dental issues and proper oral care to prevent dental decay and disease
• Carried out thorough patient assessments, discussing treatment options to deliver positive outcomes.
• Recommended preventive treatments and answering questions, increasing patient satisfaction by 50 %
• Examine patients after Restorative care with follow-up appointment 2 weeks later.
• Provide routine dental services for 5-20 patients per day.
• Voluntary service in looking after patients and adapting all kinds of knowledge acquired from different types of private clinics.

• Publicly represented Organization to establish and strengthen organization's profile, effectively networking and fostering partnership with 2 partners for 1intercultural event.
• Successfully formulated and boosted communication efficiency by 20% for organizational growth.
• Surpassed team goals to implement best practices and protocols enhancing team productivity by 18%
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service during meeting done at least 2 times month.
• Maintained accurate report, memos,and prepared presentation for conferences and meetings.