Charity Mashoai
Maseru,A
Summary
Proven leader and effective communicator, I significantly enhanced guest satisfaction and team productivity at Wresjv through meticulous quality control and comprehensive training. Skilled in multitasking and problem-solving, I fostered a culture of continuous improvement, leading to a notable increase in positive guest feedback. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
5
5
years of professional experience
Work History
Camp Assistant
Wresjv
01.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Evaluated employee performance and developed improvement plans.
Education
Associate of Arts - Hospitality Administration And Management
Motheo TVET College, Bloemfontein
South Africa09.2004
Skills
- Activity Planning
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Organizational Skills
- Team Leadership
- Effective Communication
Languages
Sesotho
Native language
English
Beginner
A1
Timeline
Camp Assistant
Wresjv
01.2023 - Current
Associate of Arts - Hospitality Administration And Management
Motheo TVET College, Bloemfontein
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