Boitumelo Faith Ramolahloane
Maseru
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Greenlake Guesthouse
02.2025 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
Food & Beverage Manager
Lehakoe Recreation and Cultural Center
08.2023 - 12.2024
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
Sales and Marketing Coordinator
Lehakoe Recreation and Cultural Center
06.2019 - 07.2023
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
Hospitality All Rounder
Mpilo Boutique Hotel
02.2018 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Received skills multiple departments such as: Front of house, Housekeeping and Restaurant.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Trainee-Events Coordination & Marketing
7 Bells Weddings & Events
07.2017 - 12.2017
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Interacted with customers under supervision to support operational objectives.
Events Planner
YME Events & Entertainment
12.2013 - 12.2014
- Created visually appealing and engaging event spaces by incorporating innovative design elements.
- Established strong relationships with local media outlets, garnering greater publicity coverage for key events.
- Increased brand awareness through strategic social media campaigns promoting various events within target audiences.
- Developed customized event proposals tailored to client needs and budgets for successful event outcomes.
- Coordinated cross-functional teams to ensure timely completion of event tasks and milestones.
Education
Bachelor of Science - Airlines,Tourism And Hospitality Management
Punjab College of Technical Education
India, Ludhiana Punjab12-2018
Skills
- Collaborative team management
- Problem resolution
- Operational efficiency management
- Team player
- Customer relationship management
Languages
English
Bilingual or Proficient (C2)
Sesotho
Bilingual or Proficient (C2)
Timeline
General Manager
Greenlake Guesthouse
02.2025 - Current
Food & Beverage Manager
Lehakoe Recreation and Cultural Center
08.2023 - 12.2024
Sales and Marketing Coordinator
Lehakoe Recreation and Cultural Center
06.2019 - 07.2023
Hospitality All Rounder
Mpilo Boutique Hotel
02.2018 - 02.2019
Trainee-Events Coordination & Marketing
7 Bells Weddings & Events
07.2017 - 12.2017
Events Planner
YME Events & Entertainment
12.2013 - 12.2014
Bachelor of Science - Airlines,Tourism And Hospitality Management
Punjab College of Technical Education
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